Implementation EngineerAdyen is looking for an Implementation Engineer to manage new implementations, enhancements for our existing customers and own pre sales calls for our quickly growing portfolio of merchants. This person will work with Adyen's largest merchants globally to solution, consult, troubleshoot, implement, and launch scalable technical integrations. This position is based in Chicago, and the ideal candidate is both consultative and technical.
We are searching for Implementation Engineers with a solid understanding of, and proven experience with technologies like APIs and front end development, integrations, and project management. This person is also heavily motivated by providing an excellent customer experience throughout the project lifecycle. As an Implementation Engineer, this person will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform.
In this role, the Implementation Engineer will have the opportunity to work on diverse projects that encompass various payment solutions, including Point of Sale (POS) systems, e-commerce platforms, marketplaces, and card issuing programs. By leveraging their technical proficiency and business acumen, the Implementation Engineer will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams.
What you'll do:- Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
- Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
- Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
- Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
- Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.
Who you are:- 4+ years of experience integrating and/or providing technical consultation when integrating with Web APIs
- Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen
- Experience working with distributed systems, database design and systems architecture
- Excellent communication skills; comfortable leading meetings with high level decision makers
- Empathetic to customer and end-user needs, with the ability to translate business requirements and workflows into technical solutions that deliver value
- Ability to identify and clearly communicate pragmatic solutions to complex integration problems
- Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people.
- Growth mindset with a bias toward action
Total rewards & compensationThe annual base salary range for this role is $130,000 - $175,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.
In-office expectationsThis role is based in our Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.
