Job OverviewSpecright is looking to hire an Implementation Associate within our Implementation Team. In this role you will be responsible for collecting customer requirements, designing, and implementing Specification Data Management solutions of customer accounts.
You will collaborate with our customers while providing best practice recommendations, developing solution designs and ensuring success of their implementation. You will work cross-functionally with teams including Sales, Marketing, Product Management, Customer Success and Software Engineering.
Roles & Responsibilities- Responsible for the requirement creation and solution design of customer solutions and ensuring implementation success for projects in varying business size, including enterprise.
- Define and document solution design, user stories and requirements inclusive of configuration, custom development and data migration
- Work as a Trusted Advisor with clients to guide them to success
- Work with the Solution Architect & Project Manager to define a scope and deliverables for a successful implementation
- Consult, lead, and guide customers with best practices to support customers in business transformation and process optimization as part of a Specright implementation
- Help customers transform their business with SDM technology
- Configure objects, layouts, and workflows in Specright with Salesforce.com admin functions
- Perform quality assessments against requirements and acceptance criteria
- Assist with data imports, quality checks, and verification of client data
- Work one-on-one with clients in the following industries: beauty and cosmetics, consumer goods, packaging, food & beverage, wine & spirits, automotive, and chemicals
- Train and mentor new members within the team, for product and industry best practice
- Conduct weekly technical training and/or mentorship for the team
Basic Qualifications- 3+ years of technical experience required (or equivalent) within manufacturing, HLS, or hi-tech
- Salesforce.com admin and consulting experience required
- Software configuration and/or development experience
- Experience developing Business Requirements Documentation, data mapping, process flow diagrams, data models, configuration and deployment
- Experience with SaaS hybrid implementation methodology
Preferred Qualifications- Ability to present to C-level executives and leadership
- Industry experience in HLS, Consumer Goods, Food & Beverage, Packaging or Supply Chain highly preferred
- Customer oriented and phenomenal at building client and project team relationships
Soft Skills- Be an active learner
- Ability to communicate in business terms with customer and technical terms with implementation teams
- The desire to dive head first into new technology and provide recommendations of other technologies to help solve customer business challenges
- Able to manage multiple projects at once
- Fast learner, team player, can-do attitude, highly organized, execution-oriented
- Strong attention to detail
- Highly accountable to deliver tasks on time or early
- Thrives in tackling challenges and able to identify possible solutions
CultureWe are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas and information. It's more important to innovate, then worry about making mistakes.
Perks- Competitive salaries & equity packages
- Open vacation policy & flexible work hours
- Full benefits package that includes Medical, Vision, Life, Dental, 401k, etc
