Position Purpose:
The Implementation Consultant works within the Orion Health Professional Services Group (PSG). The role will install and configure software and hardware components to provide an effective solution to the client. They will liaise with and provide support to the client during the implementation. The Implementation Consultant will facilitate knowledge transfer to the client. The role will apply knowledge and experience to the diagnosis and solving of problems and issues. As part of the project team, they will interact with the Project Manager and Project Team to ensure the solution is delivered on time and meets or exceeds the requirements of the customer.
Success in this Role looks like...
- Successful reviews of configuration and architecture with Technical Manager and/or Project Manager
- Deliver functioning technical solutions within scope, quality and timelines established in the project plan and Statement of Work
- Resolve post project issues; positive feedback from clients and PSG colleagues
Business Unit:
- Professional Services Group (PSG) - This unit contributes to Orion Health's purpose by enabling client success by providing professional consulting, implementation and project management services to customers to enable the implementation of Orion software as complete solutions or as part of solutions
Key Relationships:
- Project Manager/Director, Development Teams, Project Teams, and External Clients are key in order to ensure transfer of knowledge and OPEN communication behaviours
Essential Functions:
- Design, configure, test, and document applications based on project's functional and business requirements including front-end design, database design, configuration of hardware and applications
- Maintain and document code/configurations to ensure proper versioning
- Participate and/or execute the multiple stages of testing (i.e. Unit, System, Integration, Performance, Regression)
- Understand RDBMS and perform data extractions, conversions and manipulations
Project Delivery:
- Preparation and maintenance of technical documentation for project team and client deliverables
- Installation/deployment of completed software or demo products
- Review/provide feedback on proposed solutions to be implemented
- Research technology required for projects to aid in software selection and troubleshooting system errors
Post-Implementation Support:
- Assist with transitioning and operationalizing the implemented solution with the support team
- Maintenance, performance tuning, and support of implemented software products
Teamwork:
- To deliver these services in a professional manner
- To provide technical support and assistance to other implementers and implementation sites
- Attend meetings and advise the project manager and solutions architect on technical issues, including enhancement feasibility and impact, estimates for changes, and status of current work
- Support the architect in technical decisions and analyses: hardware, software, and application and architecture design
Behavioural and Technical Capabilities:
- Perseveres in drive for results even when faced with difficulties and setbacks
- Displays a strong task driven focus
- Efficiently develops and implements plans to accomplish goals
- Demonstrates a sound understanding the IT industry, development languages and has advanced problem solving skills
- Speaks, writes and presents effectively utilising correct English grammar and sentence structure at all times
Relevant Experience:
- 3-5+ years of implementation experience, application of structured implementation methodology, communicating technical issues to business people, and business issues to technical people
- Proven ability to understand and implement multi-component integrated solutions
- ETL experience with data from various source systems
- Experience with healthcare EDI transactions (X12, HL7 or CCDAs)
- Any experience with RDBMS to NoSQL datastore migrations including schema denormalization (flattening)
- NoSQL (key/value, columnar, document) based data modelling, Cassandra is an advantage
- Experience using Talend as an ETL tool is an advantage
- Web Technologies such as: HTTP, HTML, Web Services, XML/XLST, J2EE, .net, Java/Java Scripting
- System to System messaging: Structured Messaging (particularly XML, HL7 x12 an advantage) & Message queuing (particularly JMS)
- RDBMS Database Technologies: SQL Query Writing, SQL Tuning, Microsoft SQL Server & Oracle platforms (must have experience with one, both is an advantage)
- Understanding of UML Modelling, and Multi-Tier Architectures
- Working knowledge of Server Operating Systems, TCP/IP, Clustering and Load Balancing, Issue/ Defect Tracking tool exp
- Proven technical analytical and problem solving skills
- Position requires up to 25% travel
Education and Qualifications:
- Bachelor's Degree in Computer Science, Software Engineering, a related field, or equivalent experience plus relevant IT implementation or ETL experience
