Eli Lilly

Identity Operations Service Lead

Eli Lilly • $162K — $292K *
US-AnywhereRemote in United States
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related technical field.
  • 8+ years of experience in Identity and Access Management.
  • 8+ years of experience in enterprise IT operational support.
  • 5+ years of managerial experience leading technical teams in a 24/7 environment.
  • 3+ years of experience defining operations governance and technology strategy.

Responsibilities

  • Lead and develop the US-based Identity Operations team through hiring, coaching, and performance management.
  • Partner with global teams to ensure cohesive operations within the identity organization.
  • Drive a culture of security, innovation, automation, and continuous learning in the team.
  • Develop strategies to bridge skill gaps and enhance team capabilities.
  • Own the vision and roadmap for Identity Operations while driving tech processes to meet business needs.
  • Champion automation, AI adoption, and CI/CD practices to enhance operations.
  • Serve as a senior point of escalation for high-priority identity service incidents.

Benefits

  • Remote work flexibility with occasional travel to Indianapolis.
  • Hybrid work model for local candidates supporting work-life balance.
  • Participation in a company-sponsored 401(k) and pension plan.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Well-being programs, including fitness benefits and employee support services.
Full Job Description


Ready to put your mark on the world of cybersecurity? We're looking for an Identity Operations Service Lead to bring fresh perspectives and bold solutions to our team. In this role, you'll be instrumental in shaping how our organization provides secure, appropriate, and timely access to enterprise resources and as well as be a catalyst to drive our Identity and Access Management strategy.

What You'll Be Doing

The Identity Operations Service Lead is a leadership role responsible for the strategic direction and technology roadmap of the team that operates the company's 24/7 identity platforms and services. This role will focus on the vision, tooling and processes that shape how Identity operations run today and evolve tomorrow. This role will work closely with the Associate Director of Identity Operations who leads the day-to-day execution of operations, to deliver operation excellence across our Identity ecosystem. This role will lead the US portion of our global team and be a senior escalation point when incidents demand it.

Team Leadership & Management (US Operations Team):
  • Directly lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management.
  • Partner with the Associate Director of Identity Operations to ensure the US team operates as part of an aligned global operations organization.
  • Foster a culture focused on security, innovation, automation, continuous learning, and operational rigor.
  • Identify critical skill gaps on the US team and develop strategies to attract, retain, and upskill talent.
  • Cultivate a diverse and inclusive team that fosters different perspectives and backgrounds.

Operations Strategy and Technology:
  • Own the strategic vision and multi-year roadmap for Identity Operations helping to drive processes and technology to meet business and security needs.
  • Establish and maintain the framework for operational tooling and architecture.
  • Define technology strategy for the Operations toolset (monitoring, alerting, patching, automation, and orchestration platforms), including lifecycle management, vulnerability management, and vendor strategy for tools supporting Operations.
  • Champion the adoption of automation, agentic AI, and CI/CD practices within Operations to reduce manual toil and drive continuous operational improvement.
  • Propose design improvements to change management and problem management processes ensuring rigor and continuous improvement across the operations organization.
  • Influence and provide support for mechanisms to translate incident and problem trends into strategic backlog items and long-term process or technology improvements.

Major Incident Management:
  • Serve as a senior escalation point in support of the Associate Director of Identity Operations for identity service incidents.
  • Provide decision making support during high priority incidents and executive level communication.
  • Partner on post-incident reviews, with a focus on identifying systemic gaps in operations processes, tooling, and governance, and driving those takeaways into the strategic roadmap.


Collaborator Engagement:
  • Partner with the Identity Service leads, Architects, and other Cybersecurity leaders to ensure Operations strategy align with the broader identity services strategy.
  • Represent Operations strategy and priorities in cross-functional and leadership forums.
  • Engage with vendors on strategic partnerships supporting Operations platforms and tooling,

Compliance & Risk Management:
  • Ensure Operations governance processes and controls support compliance with regulatory and industry requirements.
  • Own coordination of audit response for the Operations governance domain, partnering with the Associate Director of Identity Operations on execution.

Your Basic Qualifications:
  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related technical field.
  • At least 8 years of demonstrated ability in Identity and Access Management.
  • At least 8 years of demonstrated ability in an enterprise IT operational support organization.
  • 5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment.
  • 3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning.

Additional Preferences:
  • Experience with IT service management (ITIL); ITIL certification preferred.
  • Strong knowledge of Identity and Access Management capabilities and technologies (e.g., SailPoint, CyberArk, Microsoft Entra ID, Okta, PKI).
  • Proven ability to lead high-performing teams within a global, distributed organization.
  • Relevant certifications such as CISSP, CISM, or equivalent preferred.
  • Strong eye for business combined with technical depth to influence and drive outcomes.
  • Excellent collaborator management, communication, and leadership skills.


Location and Work Flexibility:
  • Remote with travel to Indianapolis -10-25%.
  • Local candidates will work a flexible hybrid work model, with three days onsite and two days working remotely each week, supporting both collaboration and work-life balance.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$162,000 - $292,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

About Eli Lilly

ICOS Corporation is a biotechnology company that engages in the discovery, development, and commercialization of therapeutic products. It is engaged in the commercialization of treatments for unmet medical conditions, such as benign prostatic hyperplasia, hypertension, pulmonary arterial hypertension, cancer, and inflammatory diseases. It is the developer of a treatment known as Cialis (tadalafil), a product for the treatment of erectile dysfunction through its joint venture with Eli Lilly and Company in North America and Europe. It is also engaged in contract manufacturing services for third parties. It is in a strategic alliance with Solvay Pharmaceuticals, Inc. ICOS Corporation was established in 1989, based in Bothell, Washington. It is currently operated by Eli Lilly and Company.

Eli Lilly Careers

Joining Eli Lilly offers an unparalleled opportunity to become part of a leading global team dedicated to creating a healthier future. As a company revered for its commitment to innovation and leadership in the pharmaceutical industry, Eli Lilly is where your professional journey can flourish. Work You’ll Do At Eli Lilly, we are passionate about transforming patient care and advancing medical innovation. Our team at Eli Lilly is at the forefront of developing groundbreaking solutions in healthcare. By joining us, you will collaborate with some of the brightest minds in the industry, using cutting-edge technology to make real-world impacts. Lead with Innovation and Leadership Eli Lilly stands out in the marketplace by integrating deep industry expertise with robust research and development efforts. We are looking for professionals who are eager to drive change and lead the way in developing therapeutic breakthroughs. Explore Job Opportunities and Growth Eli Lilly offers a variety of career paths, including full-time positions and internships, across multiple functions such as research, marketing, IT, and sales. Whether you are a seasoned professional or a recent graduate, Eli Lilly provides an environment that promotes career growth and learning opportunities. Our commitment to diversity and leadership training ensures that every employee can achieve their potential. Be Part of Our Team Our team at Eli Lilly is committed to excellence and driven by a mission to improve lives. Employees enjoy a supportive culture that values collaboration, creativity, and diversity. We believe that a diverse workforce fosters innovation and helps us better connect with the communities we serve. Benefits and Culture Eli Lilly is dedicated to supporting our employees, offering competitive benefits, wellness programs, and comprehensive health care. Our culture is built on a foundation of respect, integrity, and quality, making Eli Lilly not just a great place to work, but a community to grow with. Networking and Professional Development Eli Lilly encourages continuous professional development and networking. With access to various training programs and mentorship opportunities, employees can enhance their skills and advance their careers. Our leadership is committed to nurturing talent through effective training and development strategies. Join Our Team Discover the exciting job opportunities at Eli Lilly by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, innovative, and ready to contribute to our mission of making life better for people around the globe. Stay Connected Keep up to date with the latest at Eli Lilly by following our careers blog. Gain insights from industry leaders and get tips on everything from crafting the perfect resume to preparing for your interview. Eli Lilly is not just a company—it's a place where you can make a difference. Explore the positions available and find out how your talents can help change the world. SEARCH ELI LILLY JOBS Stay ahead in your career with Eli Lilly, where innovation, leadership, and a commitment to diversity and growth lead the way to future advancements.
Learn more about Eli Lilly
Size
35,000 employees
Market Cap
$344.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.1 billion
Founded
1876
5 Year Trend
+5.9%
Revenue
$24.5 billion
NASDAQ
LLY
* Ladders Estimates

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