Job Summary
The ID & Access Management Support Staff will support Identity Management and Governance services with a primary focus on Saviynt. The role involves resolving incidents, fulfilling Service Catalog requests, managing release and change tickets, and addressing security vulnerability remediation tasks. This position will support efforts to reduce security risks, enhance compliance, and improve the user experience through effective identity and access management.

Key Responsibilities
• Resolve incident tickets related to Identity Management and Governance services.
• Fulfill identity and access management service requests from the Service Catalog.
• Complete release and change tickets in a timely manner.
• Address security vulnerability remediation tasks involving Saviynt configuration changes.
• Support Saviynt configuration activities to reduce security risks and improve compliance.
• Support Identity Management and Governance services and related operational activities.
• Enhance user experience through effective identity and access management practices.
• Participate in rotational on-call support as required.

Required Qualifications
• 5-10 years of experience supporting Identity Management and Governance services.
• Hands-on experience with Saviynt.
• Experience with incident ticket resolution and Service Catalog requests.
• Experience supporting release and change management activities.
• Experience with security vulnerability remediation and configuration changes.
• Understanding of identity and access management, security risk reduction, and compliance practices.
• Ability to work Monday through Friday during regular business hours and participate in rotational on-call duties.