TeleTech

ICAM Scrum Master

TeleTech$62K — $141K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as a Scrum Master or Agile facilitator in IT/software delivery
  • Proficiency with Jira and Agile/Scrum practices
  • Ability to secure a Public Trust determination
  • Bachelor's degree in a relevant field
  • Experience with ICAM or cybersecurity is a plus

Responsibilities

  • Facilitate Agile ceremonies like sprint planning and retrospectives
  • Drive the program's 90% sprint-completion goal while managing backlogs
  • Eliminate delivery blockers in coordination with stakeholders
  • Support Risk Register maintenance and milestone tracking
  • Collaborate with other Scrum Masters on cross-team dependencies
  • Utilize AI to enhance efficiency and output quality
  • Automate tasks to improve workflow

Benefits

  • Support for professional development and certifications
  • Flexible work models including remote and hybrid options
  • Collaborative, people-first company culture
  • Engagement initiatives for virtual communication
  • Access to modern technology and tools for collaboration
Full Job Description
ICAM Scrum Master The Opportunity: As a scrum master, you're passionate about outcomes and supporting a development team that's modernizing critical projects. You know the importance of Agile best practices and how to combat challenges early to get work done. On this team you will support an Identity, Credential, and Access Management (ICAM) product delivery team following modern Agile ceremonies with sprint goals tracked in Jira and a 90% sprint-completion target. You'll apply Agile practices to support the Department of Veterans Affairs ICAM program, including prioritizing backlogs, Jira-based work management, iterative planning, and sprint execution, across every ICAM product team. As an ICAM Scrum Master, you will facilitate sprint ceremonies, remove blockers, and help your product team, including Single Sign-On, Identity Governance and Administration, Privilege Access Management, Master Person Index, or Enterprise Workforce Directory, consistently hit its sprint-completion and roadmap-delivery commitments. Apply today to help us deliver modern identity solutions that protect veterans, their data, and their access to critical VA services. What You'll Work On: 3 Facilitate Agile ceremonies such as sprint planning, daily stand-ups, reviews, or retrospectives for an assigned ICAM product team, tracking Sprint Goals in Jira. 3 Drive toward the program's 90% sprint-completion target and help maintain updated, prioritized product backlogs each sprint. 3 Identify and remove delivery blockers or dependencies in coordination with the Product Owner, engineers, and cross-functional stakeholders. 3 Support product-level Risk Register maintenance and roadmap-milestone tracking. 3 Coordinate with other ICAM Scrum Masters and the Lead Scrum Master or Agile Coach on cross-team dependencies such as PAM-to-IGA integration sprints. 3 Leverage AI intelligently to drive efficiency and quality of output. 3 Automate tasks wherever appropriate. 3 Develop and consistently use ways of working which allow Agents and automated process to affectively assist. Join us. The world can't wait. You Have: 3 5+ years of experience as a Scrum Master or Agile facilitator in an IT or software delivery environment 3 Knowledge of Jira and Agile or Scrum ceremonies, artifacts, and metrics 3 Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements 3 Bachelor's degree Nice If You Have: 3 Experience facilitating Agile delivery for ICAM or cybersecurity products 3 Experience with scaled Agile frameworks (SAFe) in a federal environment 3 Experience using AI agents to build things, not just as chat assistants 3 Possession of excellent facilitation and stakeholder-communication skills 3 Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP) Certification Vetting: Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client. Compensation Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. 3 Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. 3 Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. 3 Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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