Hyperscale Account Manager

Black Box

• $100K — $120K *
Dallas, TX 75217In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • At least 5 years of experience in account management, sales, or client-facing role
  • Experience supporting large or complex accounts, ideally in data center, construction, or infrastructure
  • Strong organizational and time management skills
  • Ability to manage multiple priorities effectively
  • Clear and professional communication skills
  • Experience working cross-functionally across teams
  • Proficient in Salesforce

Responsibilities

  • Support day-to-day account management alongside the Lead Account Manager
  • Track action items, deliverables, and timelines for projects
  • Ensure timely follow-ups and execution of priorities
  • Maintain regular communication with clients and contractors
  • Respond to client requests with updates and clear information
  • Monitor changes in project scope and identify additional work
  • Coordinate with internal teams to facilitate project progress
  • Maintain accurate records in Salesforce and support reporting efforts

Benefits

  • Opportunity to work closely with cross-functional teams
  • Engage with high-profile clients and complex projects
  • Develop skills in project management and client relations
  • Contribute to the growth and success of client accounts
  • Gain experience with industry-leading software and tools
Full Job Description
Job Description

Key Responsibilities

Account Coordination
  • Partner with the Lead Account Manager to support day-to-day account management
  • Track action items, deliverables, and timelines across multiple projects
  • Ensure follow-ups are completed and priorities are executed


Client Engagement
  • Maintain regular communication with client stakeholders and general contractors
  • Respond to requests, provide updates, and ensure clear communication
  • Support a consistent and reliable client experience


Revenue & Opportunity Tracking
  • Monitor changes in scope and flag potential additional work
  • Support development of proposals and pricing inputs
  • Maintain visibility into active and upcoming opportunities


Internal Alignment
  • Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
  • Communicate client needs clearly and ensure alignment across teams
  • Track progress and follow through on outstanding items


Salesforce & Reporting
  • Maintain accurate account activity, opportunities, and notes in Salesforce
  • Support pipeline tracking and basic reporting


Qualifications
  • At least 5 years of experience in account management, sales, or a client-facing role
  • Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and follow through on deliverables
  • Clear and professional communication skills
  • Experience working cross-functionally with internal teams
  • Proficiency in Salesforce
* Ladders Estimates

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