Hyperscale Account Manager

Black Box

• $100K — $120K *
Dallas, TX 75217In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in account management, sales, or client-facing roles
  • Experience with large/complex accounts (e.g., data center, construction)
  • Exceptional organizational and time management abilities
  • Skilled in managing multiple priorities effectively
  • Excellent verbal and written communication skills
  • Familiarity with cross-functional teamwork across various departments
  • Proficient in Salesforce for account management

Responsibilities

  • Collaborate with the Lead Account Manager on daily account activities
  • Track project action items, deliverables, and timelines
  • Ensure timely follow-ups and prioritize tasks efficiently
  • Communicate regularly with clients and contractors for updates
  • Respond to client requests to maintain transparency
  • Identify scope changes and potential new opportunities
  • Coordinate with internal teams to facilitate project progress
  • Maintain detailed notes and activity updates in Salesforce

Benefits

  • Opportunity to engage with large-scale projects
  • Work in a collaborative environment across multiple teams
  • Gain experience with high-profile client accounts
  • Support in developing proposals and tracking opportunities
  • Contribute to enhancing client experiences through effective communication
Full Job Description
Job Description

Key Responsibilities

Account Coordination
  • Partner with the Lead Account Manager to support day-to-day account management
  • Track action items, deliverables, and timelines across multiple projects
  • Ensure follow-ups are completed and priorities are executed


Client Engagement
  • Maintain regular communication with client stakeholders and general contractors
  • Respond to requests, provide updates, and ensure clear communication
  • Support a consistent and reliable client experience


Revenue & Opportunity Tracking
  • Monitor changes in scope and flag potential additional work
  • Support development of proposals and pricing inputs
  • Maintain visibility into active and upcoming opportunities


Internal Alignment
  • Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
  • Communicate client needs clearly and ensure alignment across teams
  • Track progress and follow through on outstanding items


Salesforce & Reporting
  • Maintain accurate account activity, opportunities, and notes in Salesforce
  • Support pipeline tracking and basic reporting


Qualifications
  • At least 5 years of experience in account management, sales, or a client-facing role
  • Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and follow through on deliverables
  • Clear and professional communication skills
  • Experience working cross-functionally with internal teams
  • Proficiency in Salesforce
* Ladders Estimates

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