HVAC Truck-Based Service Manager (TBSM)What you will doYou will
provide day-to-day leadership and operational management for a truck-based HVAC service team, ensuring excellence in safety, customer experience, technician development, and financial performance. In this role, you will
manage an HVAC Service Team, including mechanics and an a multi-million dollar annual revenue portfolio. You will partner closely with branch leadership and cross-functional teams to meet commitments and grow the business.
- Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
- Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
- Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
- Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world-class customer satisfaction.
- Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
- Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
- Partner with sales and technical leaders on service scopes, estimates, and change orders-including providing resources for service quotes beyond standard catalogs when required.
- Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
- Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.
How you will do itYou are a hands-on leader who sets a clear vision, models the behaviors you expect, and enables your team to win. You will:
- Conduct regular safety tailboards, ride-alongs, and coaching sessions that reinforce best practices.
- Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
- Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
- Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.
What we look forRequired- Knowledge of Commercial HVAC systems and Demonstrated success leading HVAC field service teams-preferably truck-based-with responsibility for technician development, customer outcomes, and financial results.
- Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast-paced, matrixed environment.
- Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
- Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
- Excellent communication skills and a customer-first mindset.
Preferred- Experience managing hvac service work scopes and complex service portfolios.
- Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
- Knowledge of Johnson Controls truck-based service standards and best practices.
What we offer- Competitive pay and benefits
- Opportunities for training, career growth, and advancement
- A values-driven culture focused on safety, integrity, inclusion, and customer success
HIRING SALARY RANGE: $89,400k-135k to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.
The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
