OverviewWe are looking for Experienced Techs with high standards for their work, Integrity, honesty, and a customer service focus that is above and beyond!
Jon Wayne Service Company is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.
We work hard and expect a lot from our employees. But we also play hard and have fun. Plenty of company sponsored events for team building and just to have fun, like fishing trips, hunting excursions, Jon Wayne Day company picnic for the full family, Annual Christmas party with awards ceremony - dinner - and Christmas prizes for everyone... just to name a few.
Benefits we offer:- Compensation: Performance Based Compensation
- Weekly Payroll
- Year Round Work
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Plans for Life, accident, cancer, hospitalization, short term disability insurance
- Company pays for Long-Term Disability coverage for all employees
- 6 Paid Holidays per year plus 2 floating holidays
- Vacation Pay
- Matching 401K plan
- Access to On-Site Fitness Center
- Access to On-Site World Class HVAC Training Facility
- Late Model Company Vehicles to take home
- Spiffs and Incentives
- Tool Allowance Programs
- Company Provided Uniforms
- Company Provided Iphone
- Continuing Education and personal development
- Incentive rewards
- Advancement Opportunities
Requirements:- Minimum 2 years Residential HVAC Service or Installation experience
- EPA Certification
- State Registration
- NATE Certification is a plus
- Knowledge of HVAC Equipment, Codes and Installations, HVAC Diagnostic and Components.
- Team Player, Organized, Reliable, Self-motivated
- Desire to learn new products and skills
- Excellent Communication skills
- There are several skill levels of Service Technicians. In order to graduate from one level to the next, Service Technicians must meet the qualifications of all previous skill levels.
- Analyze, diagnose and resolve customer problems in a courteous, professional, timely, and accurate manner. Spot potential problems to prevent premature and unexpected breakdowns or callbacks.
- Practice good customer relation skills.
- Attend service-training classes to upgrade technical capabilities. Commit to involving customers in our Rescue Club programs.
- Fill-out all forms and paperwork in a neat, timely, complete, and accurate manner.
- Abide by the company dress code.
- Perform service calls and other assignments as instructed and do so in a courteous manner.
- Handle customer concerns, questions, or problems in an effective manner.
- Must have successful work experience in the area of customer service, mediation, and/or diplomacy
- Must be an excellent "people" person with superior skills in the areas of customer service and problem resolution
- Must have excellent writing, communication, and organizational skills
- Must possess superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction
- Team Player, Organized, Reliable and Self-motivated
Posted Min Pay RateUSD $60,000.00/Yr.
Posted Max Pay RateUSD $120,000.00/Yr.
