About the RoleAs our
HVAC Sales/Service Manager, you will lead and support our field service team, ensuring technicians have the tools, guidance, and resources needed to deliver exceptional service. This hands-on leadership role combines operational oversight, technical expertise, coaching, and customer-focused problem solving.
The ideal candidate is a strong leader with extensive HVAC experience who can inspire team performance, maintain service excellence, and help drive continued growth and success.
What You'll DoTeam Leadership & Development- Lead, coach, mentor, and support a team of HVAC service technicians.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Ensure technicians are equipped to perform at their highest level.
Technical Support- Provide hands-on assistance for complex service calls, diagnostics, and repairs.
- Serve as a technical resource and subject matter expert for the field team.
Performance Management- Monitor technician sales, performance, productivity, and quality standards.
- Identify training opportunities and implement ongoing development programs.
Service Operations- Oversee daily service scheduling and job coordination.
- Ensure timely, efficient responses to customer service requests.
- Support efforts to maintain high customer satisfaction and service quality.
Safety & Compliance- Promote and enforce company safety standards and industry best practices.
- Ensure compliance with applicable regulations, codes, and procedures.
Reporting & Documentation- Maintain accurate records of service activities, field operations, and project statuses.
- Analyze operational performance and identify opportunities for improvement.
What We're Looking For- 5+ years of HVAC field experience with strong technical expertise in HVAC systems.
- Previous leadership, supervisory, or team management experience preferred.
- Excellent communication, interpersonal, and coaching skills.
- Ability to thrive in a fast-paced, high-volume, performance-driven environment.
- Strong problem-solving abilities and customer service mindset.
- Commitment to safety, quality workmanship, and professional excellence.
Physical Requirements- Must be able to remain in a stationary position approximately 50% of the time.
- May be required to bend, kneel, squat, reach, climb stairs and ladders, crawl, walk, stand, and perform repetitive motions.
- May be required to drive and sit for extended periods.
- Must be able to lift, carry, push, or pull up to 75 pounds.
- May be required to work outdoors in varying weather conditions.
Why Join Sunset?- Become part of a respected company with a 100+ year legacy.
- Work alongside a supportive team that genuinely values its people.
- Make a direct impact on company success and customer satisfaction.
- Grow your leadership career in an organization committed to excellence and continuous improvement.
- Be part of a team that lives its values every day.
APPLY TODAY! 
