Position SummaryThe HVAC Installation Manager is responsible for overseeing all residential HVAC installation operations, ensuring projects move seamlessly from the sales process through final completion. This role serves as a critical link between Sales, Operations, Warehouse, and Installation teams, ensuring every project is properly scoped, scheduled, staffed, and executed to H & H Heating & Air Conditioning's high standards.
Key ResponsibilitiesLeadership & Team Management- Lead, coach, mentor, and develop HVAC installation technicians, lead installers, and apprentices.
- Foster a culture of safety, accountability, professional growth, and exceptional customer service.
- Conduct performance evaluations, ride-alongs, field audits, and skills development training.
- Recruit, interview, hire, and onboard installation team members.
- Promote teamwork and collaboration across departments.
Sales-to-Operations Process Management- Review sold projects for accuracy, equipment selection, installation requirements, permits, and job readiness.
- Collaborate with the Sales team to ensure a smooth handoff of projects into operations.
- Identify and resolve scope gaps, material needs, installation challenges, or scheduling concerns before work begins.
- Verify all customer agreements, financing documentation, permits, and required paperwork are complete prior to scheduling.
- Serve as the primary operational liaison between Sales, Dispatch, Purchasing, Warehouse, and Installation teams.
Installation Operations- Oversee daily installation scheduling and workforce deployment.
- Ensure projects are completed safely, efficiently, and according to company standards.
- Monitor installation progress and proactively address operational challenges.
- Coordinate equipment, materials, permits, and subcontractors as necessary.
- Conduct jobsite visits to monitor workmanship, productivity, and customer experience.
- Ensure compliance with manufacturer specifications, company policies, and local building codes.
Quality Assurance & Customer Experience- Perform post-installation quality inspections and audits.
- Resolve escalated customer concerns with professionalism and urgency.
- Ensure every customer receives a positive and seamless installation experience.
- Monitor warranty claims, callbacks, and installation-related service issues to identify trends and opportunities for improvement.
- Maintain high standards of workmanship and customer satisfaction throughout the installation process.
Department Performance & Financial Management- Monitor key performance indicators (KPIs), including:
- Installation revenue
- Gross profit margins
- Labor efficiency
- Job completion rates
- Customer satisfaction scores
- Callback and warranty percentages
- Support departmental budgeting and profitability initiatives.
- Manage inventory utilization and material costs.
- Drive continuous process improvement and operational efficiency.
QualificationsRequired- 5+ years of residential HVAC installation leadership, supervisory, or management experience.
- Strong knowledge of residential HVAC systems, installation best practices, load calculations, and building codes.
- Proven ability to manage projects from sale through installation completion.
- Strong leadership, team-building, and employee development skills.
- Excellent communication, organizational, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid driver's license with an acceptable driving record.
Preferred- EPA Certification.
- NATE Certification.
- Experience with ServiceTitan or similar field service management software.
- Experience managing installation budgets and departmental profitability.
- Residential replacement, retrofit, and new installation experience.
- Knowledge of inventory, purchasing, and warehouse coordination processes.
What We Offer- Competitive salary with performance-based bonus opportunities
- Company vehicle or vehicle allowance
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Ongoing training and professional development
- Leadership growth and advancement opportunities
- A supportive, team-oriented work environment
- The opportunity to make a direct impact on company growth and customer satisfaction
Posted Min Pay RateUSD $90,000.00/Yr.
Posted Max Pay RateUSD $120,000.00/Yr.
