Equipment Customer Manager (EqCM)
Drive service excellence for Equipment North America customers.
As an EqCM, you'll be the central connection point between our sales, service, and operations teams-ensuring every project transitions smoothly from estimate to startup. You'll champion service readiness, warranty accuracy, and customer satisfaction while keeping projects moving and issues resolved.

What You'll Do
• Partner with SAEs during estimating to define service scope and support custom service quoting.
• Coordinate technician readiness, training needs, and startup execution.
• Lead service turnover meetings and maintain clear communication across SAEs, BOMs, CRCs, and customers.
• Ensure accurate asset setup, warranty validation, and timely invoicing.
• Serve as the primary contact for warranty requests and escalate issues to keep work on track.
• Introduce Connected Services and support customers with technical and service-related needs.
What You Bring
• 10+ years of industry experience or a technical engineering/construction degree.
• Strong communication, organization, and collaboration skills.
• Ability to manage multiple projects with professionalism and attention to detail.
• Proficiency with Microsoft Office and comfort working in a technical environment.

Preferred
• BA in Engineering or Construction
• HVAC equipment knowledge
• Advanced MS Office skills

Hiring Compensation Range: 115,000.00 -150,000.00 USD Annual. (Annual rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers.