Human Services Manager

Ohio Department of Aging

$84K — $119K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 72 months experience in researching, developing, or implementing policies related to social services, health services, or public policy.
  • 12 months experience in delivering human services in governmental or community contexts.
  • Completion of an undergraduate or graduate degree in social or behavioral sciences with varying experience requirements depending on education level.
  • Previous experience as a Human Services Developer is acceptable.
  • Strong understanding of child welfare, education, and youth services systems.

Responsibilities

  • Develop and implement statewide program policies in compliance with federal and state regulations.
  • Monitor educational stability and compliance for youth in foster care.
  • Lead and improve program operations based on effectiveness assessments.
  • Facilitate collaboration across various state agencies and partners.
  • Provide guidance on policies, evaluation strategies, and statewide program operations.
  • Analyze fiscal impact and make recommendations on budgets for service delivery.
  • Represent the Bureau at statewide conferences and meetings.

Benefits

  • Medical Coverage
  • Free Dental, Vision, and Basic Life Insurance premiums after eligibility period
  • Paid time off including vacation, personal, sick leave, and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities including funds and loan forgiveness
  • Participation in Public Retirement Systems and optional Deferred Compensation plans.
Full Job Description
In this role, you will lead statewide human services initiatives that affect Ohio's most vulnerable youth-particularly those in the foster care system. You will operate under administrative direction and serve as a key decision-maker in designing, implementing, and evaluating policies, procedures, and cross-system programs that intersect with child welfare, education, behavioral health, juvenile justice, and Medicaid-funded systems.

Key Responsibilities

Policy Leadership and Program Oversight
  • Develop, interpret, and implement statewide program policies aligned with federal and state mandates, including the Every Student Succeeds Act and Multi-System Youth initiatives.
  • Ensure educational stability and protection for youth in foster care, and monitor compliance with statutes across intersystem programs.
  • Assess the effectiveness of current policies and procedures and lead improvements in program operations.
Cross-System Collaboration and Technical Consultation
  • Oversee collaboration and technical assistance across the Department of Children and Youth (DCY), multiple Ohio state agencies, public and private partners, and OhioRISE care management entities.
  • Provide expert guidance on policies, procedures, research methodologies, evaluation strategies, RFP content, and statewide program operations.
  • Support coordination of care conferences for high-acuity youth in custody of public children services agencies.
Program Accountability and Communication
  • Communicate with agencies, contractors, and partners to address monitoring, performance, and practice issues within child welfare.
  • Design and review implementation strategies that enhance statewide program effectiveness.
  • Analyze fiscal impact and make budget recommendations related to service delivery systems and program integration.
Intergovernmental Coordination and Representation
  • Consult with federal, state, regional, and local agencies regarding contracts, discretionary grants, cooperative agreements, and educational stability provisions.
  • Prepare and oversee the development of reports, position papers, responses to official inquiries, and other high-level communications.
  • Represent DCY and Bureau leadership at statewide conferences, meetings, briefings, and trainings.
Leadership and Supervision

You will supervise assigned staff by:
  • Assigning work, providing direction, and setting clear performance goals.
  • Offering feedback, conducting evaluations, and addressing performance concerns.
  • Supporting professional development, approving leave, and participating in hiring and disciplinary decisions.
  • Leading staff meetings and fostering a collaborative, accountable team environment.
Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

Exempt/ 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$40.40

$42.70

$44.99

$47.43

$50.12

$52.90

$55.09

$57.67

Annual

$84,032

$88,816

$93,579

$98,654

$104,250

$110,032

$114,587

$119,954

Background Check Information

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of posted positions

You can check the status of your application online be signing into your profile and clicking the "My Jobpage" tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to [email protected].

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or 12 mos. exp. as Human Services Developer, 69463.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Human Services

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