Salary: $91,162.50 - $152,509.50 Annually
Location : Manassas, VA
Job Type: Full-Time (FT)
Job Number: 202510000
Department: SOCIAL SERVICES
Division: CUSTOMER SERVICE AND SUPPORT
Opening Date: 08/11/2025
Closing Date: 8/25/2025 11:59 PM Eastern
GRADE: C52
Hiring Salary: $91,162.50 - $121,836.00

Introduction
Are you looking for a challenging and rewarding job? Are you an expert in the field of SNAP, Medicaid, and TANF eligibility determination? Do you have what it takes to lead and drive quality improvements? The Prince William County Department of Social Services (DSS) is seeking a results-oriented and tech-savvy professional to provide leadership for the Compliance Team in the Customer Support and Services (CSS) Division.
About This Role:

In this role, the Human Services Manager will provide oversight and supervision to the Compliance Team, which is made up of high-performing Senior Human Service Specialists. This team represents the agency during the appeal process, completes internal case reviews, and promotes compliance with state and federal regulations.
The Human Services Manager will serve as the primary point of contact for internal, external, state, and federal partners for audits. They will establish and manage processes for responding to, tracking, and analyzing audit requests and findings.
The ideal candidate will mentor team members to ensure accurate and consistent handling of appeals and case reviews in alignment with program policy and agency procedures. They will conduct reviews on cases that appear on the SNAP apptrack non-compliance report. Additionally, the Human Services Manager will monitor and analyze trends from various sources such as appeals, SNAP apptrack, internal and external case reviews to identify system issues, gaps in staff knowledge, or procedural problems. These insights will be used to recommend training or policy clarifications to be shared with management and the Public Assistance Training Team.
Minimum Requirements:

• High school diploma or G.E.D and
• 7 years of experience determining public benefits eligibility

Preferences:

• 7 years or more of experience determining public benefits eligibility (SNAP, and Medicaid)
• 3 years or more of experience working in Virginia Case Management System (VaCMS)
• 1 year or more of experience determining TANF eligibility.
• 1 year or more of experience supervising a team responsible for SNAP, TANF, and Medicaid eligibility
• 1 year or more of experience with case reviews in Rushmore
• Proficiency in using computer systems and MS Office Suite to complete analysis and presentations
• Strong verbal and written communication skills

Special Requirements (if applicable):

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position are eligible to telework but may be required to report to the office intermittently. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework.

Work Schedule:

37.5 hours per week

Monday - Friday 8:00 am - 4:00 pm

This is a remote work position: Work is currently performed off-site. However, staff may be required to report to the office on an intermittent basis (e.g. for meetings or trainings). Eligibility for remote work is subject to change as business needs warrant.
Hiring Salary Range:

$91,162.50 - $121,836.00

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No

03

This position requires a high school diploma or GED. Please select the highest level of education you have completed.

• Bachelor's degree or higher
• Associates degree
• High school diploma or G.E.D.
• None of the above

04

Will you accept the starting annual salary rate of $91,162.50 - $121,836.00?

• Yes
• No

05

Please check all public assistance programs that you have experience in determining eligibility. *Make sure this experience is detailed on your application.

• SNAP
• Medicaid
• TANF
• Energy Assistance
• Child Care
• No experience

06

Quantify your years of experience determining eligibility for SNAP public benefits? *Make sure this experience is detailed on your application

• 7 or more years of experience
• 5-6 years of experience
• 3-4 years of experience
• 1-2 years or less of experience
• No experience

07

Quantify your years of experience determining eligibility for Medicaid public benefits? *Make sure this experience is detailed on your application

• 7 or more years of experience
• 5-6 years of experience
• 3-4 years of experience
• 1-2 years or less of experience
• No experience

08

Quantify your years of experience determining eligibility for TANF public benefits? *Make sure this experience is detailed on your application.

• 3 or more years of experience
• 1-2 years or less of experience
• No experience

09

Quantify your years of experience with the Virginia Case Management System (VaCMS). *Make sure this experience is detailed on your application

• 4 or more years of experience
• 3 years of experience
• 1-2 years or less of experience
• No experience

10

Quantify your years of experience supervising a team responsible for public benefit eligibility. *Make sure this experience is detailed on your application

• 3 or more years of experience
• 1 to 2 years of experience
• Less than 1 year of experience
• No experience

11

Quantify your experience with case reviews in Rushmore. *Make sure this experience is detailed on your application.

• 3 or more years of experience
• 1 to 2 years of experience
• Less than 1 year of experience
• No experience

12

Select the option that best represents your proficiency in using computer systems.

• Advanced - Confidently use a wide range of software and systems with little to no assistance; able to train others
• Proficient - Comfortable using most common programs (e.g., Word, Excel, Outlook, Zoom/Teams) in a work setting.
• Basic - Can perform simple tasks with some supervision or guidance.
• Limited - Minimal experience; requires training to use most systems and software.

13

Select the option that best represents your proficiency in using Microsoft Office Suite applications.

• Expert - I have extensive expertise and can troubleshoot, train others, and optimize processes using Microsoft Office tools.
• Advanced - I can use advanced features (e.g., complex formulas, pivot tables, mail merge, macros, or advanced presentations).
• Intermediate - I can use most features of Word, Excel, Outlook, and PowerPoint, including formatting, formulas, and basic data analysis.
• Beginner - I can perform basic tasks (e.g., creating simple documents in Word, basic data entry in Excel).
• None - I have no experience using Microsoft Office applications.

14

Select the option that best represents your verbal and written communication skills.

• Advanced - Effectively communicate complex information clearly in both written and verbal formats; often prepare reports, lead discussions, or present to groups.
• Proficient - Communicates clearly and professionally in most workplace settings; able to draft emails, reports, and participate in meetings.
• Basic - Can convey simple ideas in writing and speech with some support or review.
• Limited - Struggle with written or verbal communication and require significant guidance.

Required Question