Human Services Benefits Programs Supervisor

City of Alexandria, VA

$70K — $94K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in human services or public benefits programs supervision
  • Strong knowledge of public benefits eligibility criteria, including financial and medical assistance
  • Experience with data management systems such as VaCMS, Data Warehouse, and Q-Flow
  • Demonstrated ability to lead and develop staff in a supervisory capacity
  • Excellent communication skills, both written and verbal
  • Ability to apply independent judgment and innovative problem-solving techniques

Responsibilities

  • Supervise and coordinate staff providing public benefits assistance
  • Ensure adherence to policies and quality of work in benefits processing
  • Oversee program planning, administration, and evaluation tasks
  • Generate and analyze reports from local and state database systems
  • Conduct eligibility determinations and redeterminations for clients
  • Lead training efforts to enhance staff competencies in benefits programs

Benefits

  • Comprehensive health insurance plans
  • Retirement savings options and pension plans
  • Paid leave including holidays and sick days
  • Professional development opportunities
  • Flexible work schedules
  • Employee wellness programs
Full Job Description
Salary: $70,883.54 - $94,952.52 Annually
Location : Alexandria, VA
Job Type: Full-Time
Job Number:
Department: Department of Community and Human Services
Division: CENTER FOR ECONOMIC SUPPORT
Opening Date: 09/10/2026
Closing Date: 9/17/2026 11:59 PM Eastern
Bargaining Unit: N/A

Human Services Benefits Programs Supervisor
An OverviewA Human Services Benefits Programs Supervisor is a member of the Center for Economic Supervisory Team and the Benefit Programs Leadership team. The Human Services Benefits Programs Supervisor assigns reviews and coordinates the work of staff responsible for the provision of public benefits assistance through supervision of staff, program planning, administration, and evaluation; ensures work quality and adherence to established policies and procedures; and performs the complex tasks relative to the assigned area of responsibility. This position also supervises the staff responsible for generating reports and analysis of data captured in State and local database systems including VaCMS, Data Warehouse, Q-Flow, and other systems. An employee in this class is responsible for developing staff competencies in determining and redetermination the eligibility of individuals and families for financial and medical assistance and participating in SNAP and food distribution programs. Significant independent judgment, leadership, and innovative approaches are required to carry out the responsibilities of this position and ensure the accuracy of case processing and compliance with state guidelines. Work is performed under the administrative supervision of the Manager of Human Services Benefits Programs.

How To Apply
To apply for this positing or get more information, click here to view the full posting on its official Virginia state job page.

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