Salary: $84,029.14 - $112,561.54 Annually
Location : Alexandria, VA
Job Type: Full-Time
Job Number: 2025-00421
Department: Department of Community and Human Services
Division: CENTER FOR ECONOMIC SUPPORT
Opening Date: 06/30/2025
Closing Date: 7/15/2025 11:59 PM Eastern
Bargaining Unit: N/A

Human Services Benefits Programs Manager
The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Human Services Benefits Programs Manager position.
The City of Alexandria's Department of Community and Human Services (DCHS) utilizes a comprehensive service delivery approach to meet the needs of low-income City residents and works to improve or maintain their quality of life measurably. Client Support Services, a division within DCHS' Center for Economic Support (CES), is part of this continuum of services, serving as the first point of contact to access safety net services that promote and support economic stability and well-being. The Client Support Services team's work is accomplished through partnerships with other CES divisions (Workforce Development Center, Benefits Programs, and Office of Community Services), DCHS' social and behavioral health services divisions, community-based food security network, State of Virginia offices, other City departments, and multiple community stakeholders. As the Human Services Benefits Programs Manager of Client Support Services, you will play a crucial role in ensuring the delivery of these vital services to our community.

The Human Services Benefits Programs Manager of Client Support Services needs to be a visionary and strategic leader responsible for creating and sustaining exceptional customer experience for individuals and families seeking support through public benefits, homeless services, safety net resources, food security programs, and financial literacy initiatives. This role is essential to ensuring access to services while promoting dignity and respect in every customer interaction and ensuring efficient practices. Key areas of responsibility include customer experience strategy and execution, team leadership and development, program oversight, outreach and community engagement, data management, and continuous improvement. The Manager leads a team of 16 staff members, including three direct-report supervisors. The manager also facilitates outreach initiatives representing the Department of Community and Human Services (DCHS).

How To Apply
To apply for this positing or get more information, click here to view the full posting on its official Virginia state job page.
We are proud to welcome you to explore the City of Alexandria's excellent benefits and programs!
The benefits referenced on this site, may be changed from time to time without notice. Also, temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Talent Acquisition Team of Human Resources at