Salary : $78,516.00 - $117,768.00 Annually
Location : 123 Main Street, P.O. Box 520, Pleasanton, CA
Job Type: Full-Time, Permanent
Job Number:
Department: Human Resources
Opening Date: 08/10/2026
Closing Date: 8/24/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: 2000

The City of Pleasanton is looking for a highly organized, detail-driven Human Resources Technician to join the Human Resources Department and provide essential support to employees, departments, and the public. This position serves as a key first point of contact for HR-related questions and supports a wide range of personnel functions, including benefits administration, onboarding, personnel transactions, employee records, compliance reporting, and confidential HR documentation. If you enjoy helping people, keeping processes moving, protecting sensitive information, and supporting the full employee lifecycle in a public service environment, this is a great opportunity to grow your municipal human resources career!

We're Looking for Someone Who Is

• A personable, approachable, and customer service-oriented HR professional who enjoys engaging with others and can serve as a welcoming, knowledgeable first point of contact for City staff, applicants, and the public on a variety of personnel matters.
• A detail-oriented administrative professional who can prepare, process, route, track, and maintain accurate personnel documents, forms, correspondence, reports, and records.
• A confidential and trustworthy team member who understands the importance of discretion when handling employee information, personnel matters, and sensitive Human Resources records.
• An organized multitasker who can balance competing deadlines, follow up on assignments, maintain accurate files, and support multiple HR functions at the same time.
• A thoughtful and conscientious team member who understands that the accuracy, follow-through, responsiveness, and care they bring to their work reflects the value placed on employees and represents the Human Resources Department in a positive and professional manner.
• A curious, proactive learner who seeks to understand the purpose behind HR processes and looks for thoughtful ways to improve accuracy, efficiency, and the customer experience for employees, applicants, departments, and the public.
• A strong communicator who can explain City personnel rules, regulations, procedures, policies, and Memorandums of Understanding clearly and professionally.
• A collaborative problem-solver who can work effectively with employees, departments, outside agencies, and the public while helping resolve questions or concerns in a positive and service-focused manner.
• An administrative professional who can use HR/payroll systems, databases, spreadsheets and word processing tools to keep information accurate and current.

In This Role, You Will

• Be the welcoming front-line contact for the Human Resources Department, assisting employees, applicants, departments, and the public with HR-related questions by phone, email, fax, and in person.
• Help employees and departments navigate personnel rules, policies, procedures, and Memorandums of Understanding with clear, professional, and service-focused communication.
• Support key employee lifecycle processes, including onboarding, benefits administration, personnel transactions, employment verifications, background forms, and separations.
• Process and maintain accurate employee information in the City's HR/payroll system, Tyler MUNIS, including payroll-related transactions and personnel updates.
• Prepare, review, route, and track HR documents, correspondence, reports, forms, presentations, invoices, and other confidential materials.
• Maintain organized and accurate personnel records, including onboarding packets, I-9 documentation, records retention, and archiving.
• Compile and update data for compliance reporting and other HR-related reporting needs.
• Keep the department running smoothly by coordinating mail, supplies, invoices, and general administrative support.

A Few Reasons You'll Love Working With Us

• You'll be part of a collaborative Human Resources team that supports employees across every City department and helps keep municipal operations running smoothly.
• You'll gain hands-on experience in a broad range of public sector HR functions, including benefits, onboarding, personnel transactions, employee records, performance evaluations, and compliance reporting.
• You'll have the opportunity to make a direct impact on the employee experience by helping new hires, current employees, supervisors, and departments navigate important HR processes.
• You'll work in a role where accuracy, follow-through, customer service, and confidentiality truly matter.
• You'll support meaningful public service by performing crucial tasks that help organization processes run smoothly.
• You'll develop practical knowledge of municipal personnel rules, policies, procedures, Memorandums of Understanding, records management, and HR systems.

A Few Challenges You Might Face

• Balancing frequent interruptions and public contact while still completing detail-sensitive HR assignments accurately and on time.
• Managing a varied workload that may include benefits changes, onboarding, personnel records, invoices, mandated reporting and employee questions.
• Staying organized across multiple systems, deadlines, forms, files, departments, candidates, employees, and outside agencies.
• Explaining policies, procedures, and personnel rules clearly while maintaining a calm, helpful, and professional approach.
• Adapting quickly when onboarding needs, reporting deadlines, employee inquiries, or department priorities shift.
• Maintaining reliable onsite coverage for a front desk HR customer service role. Because this position serves as an in-person point of contact for employees, applicants, departments, and the public, regular remote work is not available and scheduling flexibility is limited.

The Ideal Candidate Will Be

• Experienced in administrative support, public contact, and preferably human resources, with the ability to perform responsible technical and clerical HR work.
• Knowledgeable about modern office procedures, records management, word processing, databases, spreadsheets, and basic recordkeeping principles.
• Familiar with or interested in learning principles and practices of human resources administration, including benefits, employee records, onboarding, and personnel transactions.
• Able to type accurately and proficiently, maintain complete and accurate records, and independently compose correspondence and other documents.
• Skilled at compiling and organizing information, tracking details, following up on assignments, and meeting critical deadlines.
• A clear and effective communicator, both verbally and in writing, who can build and maintain positive working relationships with employees, departments, agencies, and the public.
• Dependable, discreet, and professional, with sound judgment and the ability to handle confidential information appropriately.
• Comfortable using HR/payroll systems, Microsoft Office tools, databases, spreadsheets, and other software used in personnel administration.

For more information about the position, please refer to the job description by visiting the following link

Minimum Qualifications
Education:

• Graduation from high school with additional coursework in human resources.

Experience:

• Three years of recent administrative experience, including public contact and preferably including experience in Human Resources. Related college training may substitute for experience provided there is at least one year of Human Resources or administrative employment.

Knowledge of:

• Modern office procedures; records management and word processing.
• Computer software used in personnel administration, including databases, spreadsheets and word processing.
• Basic record keeping principles, including financial records and data.
• Principles and practices of human resources administration is desirable.

Skill to:

• Type accurately and proficiently.
• Independently compose correspondence and other documents.
• Maintain complete and accurate files and records.
• Compile and organize information.
• Communicate clearly and effectively, both orally and in writing.
• Organize and prioritize work; meet critical deadlines; follow up on assignments.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Use sound judgment and discretion in handling confidential information.

Recruitment Process
Application: To be considered for this position, please submit your application through our online application process at www.cityofpleasantonca.gov. Click on "Job Opportunities".

SELECTION PLANApplicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentativeand subject to change based on the need of the Agency:
TENTATIVE SELECTION PLAN
Application Filing Deadline:
11:59 p.m. Monday, August 24, 2026
Review of Minimum Qualifications:
Week of August 24, 2026
Phone Screens:
Thursday, September 10-Friday, September 11, 2026
Virtual Panel Interview:
Tuesday, September 22, 2026

• Choice of One of Four Comprehensive Health Plans
• Dental and Vision Coverage Plans
• Life Insurance and AD&D Coverage - 2 Times Annual Salary ($100,000 Maximum)
• 11 Paid Holidays
• Floating Holidays
• Paid Sick Leave
• Short/Long Term Disability Plans
• Annual Vacation Beginning with 10 Days
• Education Incentive Pay
• 457 Deferred Compensation Plan, City Contribution - no required employee contribution
• Section 125 Flexible Spending Account
• Employee Assistance Program
• CalPERS Retirement

01

Have you completed additional coursework in human resources, business administration, public administration, or a closely related field?

• Yes
• No

02

How many years of recent administrative support experience do you possess?

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

03

How much of your administrative experience included regular public contact, customer service, or front-counter/phone support?

• None
• Less than 1 year
• 1 year to less than 3 years
• 3 years or more

04

How much experience do you have performing human resources support duties such as onboarding, benefits processing, personnel transactions or employee records?

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years or more

05

Which best describes your experience handling confidential or sensitive employee, medical or personnel-related information?

• No experience
• Limited experience with supervision
• Regular experience handling confidential information
• Extensive experience handling confidential information independently

06

Which best describes your experience maintaining, auditing, or updating personnel files, employee records or other official records in accordance with established procedures?

• No experience
• Limited experience with supervision
• Regular experience as part of my job duties
• Extensive experience independently maintaining and auditing official records

07

Which best describes your proficiency using Microsoft Office or similar software?

• Beginner
• Intermediate
• Advanced
• No experience

08

Do you have experience with the Tyler MUNIS ERP system?

• Yes
• No

09

This position works in-person Monday-Friday from 8am to 5pm. Are you available to work this schedule?

• Yes
• No

Required Question