Salary: $100,000 - $105,000
Job SummaryAs the HR Manager, you will serve as a key business partner, driving employee relations, recruitment, training, and diversity initiatives. This role requires a strong focus on union environments and labor relations, along with the ability to coach leaders and support a multi-site operation.
Key Responsibilities:Labor Relations- Serve as the primary HR liaison for union-represented employees, ensuring consistent interpretation and application of collective bargaining agreements (CBAs) across multiple accounts
- Lead and manage grievance processes, including investigation, documentation, hearings, and resolution strategies
- Partner with Operations leadership to resolve labor issues at the lowest appropriate level while minimizing organizational risk
- Manage union communications, including formal correspondence, information requests, and relationship management with union representatives
- Support contract negotiations through preparation, data analysis, and participation as a key HR advisor
- Deliver labor relations and CBA training to managers and supervisors to build capability and ensure compliance
- Provide strategic guidance on labor trends, risk mitigation, and workforce planning
- May require some travel between New England account locations
Training & Development- Conduct management training on key HR topics such as:
Performance management- Terminations
- Sexual harassment
- Progressive discipline
- Deliver onboarding and new hire orientation programs
- Facilitate HR workshops and training sessions to enhance leadership capability
Recruitment & Talent Strategy- Support frontline recruitment efforts and improve applicant flow
- Partner with managers to develop and execute recruitment plans
- Represent the organization at job fairs, universities, and community events
- Build strategic partnerships to strengthen employer branding
Workforce Insights & Retention- Conduct exit interviews and analyze trends
- Develop recommendations to reduce turnover and absenteeism
- Support associate engagement and satisfaction initiatives
- Identify critical workforce needs and implement improvement plans
Operational Partnership- Participate in operational meetings to increase HR visibility
- Support internal surveys and communicate actionable insights
- Conduct HR assessments and drive continuous improvement initiatives
Preferred Qualifications- Bachelor's degree required (Master's preferred)
- 2-5 years of multi-unit HR generalist and employee relations experience
- Strong experience in labor relations and union environments
- Background in high customer-facing, service-driven industries (preferred)
- Interpret legal and financial documents
- Analyze data and draw conclusions
- Communicate effectively with diverse stakeholders
- PHR/SPHR certification is a plus
Apply to Chartwells Higher Education today!Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Chartwells Higher Edare offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: Chartwells HE
KRISTINA MCCARTHY
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