Driver Services Program Manager

We are seeking a strategic, accountable, and results-driven Program Manager – Driver Services to steer multi-site driving school operations and accelerate enrollment growth, operational excellence, service quality, and overall business performance in a fully onsite role requiring regular presence at program locations to support team leadership, collaboration, and maintain strong day-to-day momentum.

This role is responsible for leading a team of supervisors, instructors, and support staff while ensuring the successful execution of driver education programs across multiple locations.

Key Responsibilities

Strategic & Business Performance

• Drive operational and financial performance using data, performance metrics, and continuous process improvement.

• Establish, monitor, and report on key performance indicators including enrollment growth, instructor productivity, service quality, and overall operational performance.

• Translate insights into clear action plans with measurable outcomes.

• Identify performance gaps, determine root causes, and implement corrective actions with urgency while demonstrating ownership and accountability.

• Support budgeting, forecasting, and revenue optimization efforts to improve business performance.

Operational Leadership & Team Management

• Lead, mentor and develop supervisors, instructors and support staff while setting clear expectations and fostering a culture of accountability, member focus, and operational excellence.

• Implement procedures, standards, staffing plans, and resource allocation practices that ensure consistency, efficiency, productivity, and timely execution across multiple locations.

Collaboration & Stakeholder Engagement

• Partner with internal and external stakeholders to develop and implement strategic initiatives.

• Effectively communicate business performance, operational trends, and improvement opportunities to leadership and key stakeholders.

Technology, Analytics & Process Improvement

• Analyze operational and financial data to identify trends, risks, root causes, and improvement opportunities.

• Develop data-driven recommendations and present findings to leadership.

• Lead operational improvement initiatives and manage projects from planning through implementation.

Regulatory Compliance & Safety

•  Support adherence to applicable state and federal regulations, as well as industry standards and company policies.

• Partner with Compliance and Legal teams to maintain proper policies, documentation, and instructor certifications.

What You Will Need

• Bachelor’s degree or equivalent combination of education and experience.

• 4+ years of leadership experience, preferably in operations, service, education, training, customer service, or other performance-driven environments.

• Experience leading supervisors, managers, or other leadership positions preferred.

• Demonstrated ability to drive operational performance through accountability, process improvement, and effective implementation.

• Experience interpreting operational and financial performance metrics and using data to support business decisions. Experience with budgeting, forecasting, and revenue management is preferred.

• Proven ability to manage multiple priorities, drive initiatives to completion, and consistently follow through on commitments.

• Strong analytical and problem-solving skills with the ability to identify trends, determine root causes, and implement solutions.

• Strong Excel skills required, including the ability to analyze performance data, identify trends, create reports, and develop actionable recommendations.

• Advanced leadership, coaching, team development, organizational communication, and stakeholder management abilities.

• Proficiency in Microsoft Office Suite, with advanced proficiency in Excel preferred.

Additional Requirements

• Ability to travel between locations as needed to support operations and attend meetings.

• Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.

The starting pay range for this position is:

$109,500.00 - $146,200.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)