General information
Job Posting Title
Human Resources Concierge Director
Date
Friday, July 10, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
This position is pending upon contract award. It requires active secret clearance at minimum.
The Preservation of the Force and Family (POTFF) mission is to optimize and sustain Special Operations Forces (SOF) mission readiness, longevity, and performance through integrated, holistic human performance programs that strengthen both the Force and Family. The desired end state is a resilient SOF enterprise with optimized performance across all domains and improved readiness to meet operational demands throughout a SOF career.
The POTFF Human Resources Concierge Director serves as the primary point of contact for candidates and family members, providing comprehensive support that reflects the company's commitment to creating a welcoming, engaging, and positive workplace. This role ensures every interaction-via phone, email, or in person-is clear, positive, and aligned with the company's brand promise to deliver exceptional guest experiences, which begins with the team.
This is a remote position: Tampa, FL area preferred.
- Partner with senior business leaders and executives to define and execute HR strategies that align with business goals, driving organizational performance and operational effectiveness.
- Provide thought leadership on key HR initiatives, advising leadership on best practices related to workforce planning, organizational design, and leadership development.
- Leverage data to guide talent and performance decisions, enhancing the organization's ability to attract, develop, and retain top talent.
- Foster a collaborative, high-impact HR team culture focused on delivering results and supporting the business's strategic goals.
- Continuously evaluate and improve HR programs, policies, and practices to ensure they meet the evolving needs of the business and comply with legal and regulatory requirements.
- Align with key HR stakeholder leaders to assess intersectionality of initiatives, address current and/or anticipated challenges, and maintain transparency.
- Serve as a trusted advisor, influencing business decisions through a deep understanding of business operations, industry trends, and HR analytics, while also advising on complex business issues.
- Lead and develop a team of HR professionals, setting clear expectations, providing coaching, and ensuring the team is aligned with business goals and equipped to execute HR initiatives effectively.
Job-Specific Essential Duties and Responsibilities:
- Frontline HR Support: Provide a single point of contact team, greet and assist candidates and family members with HR inquiries, providing accurate guidance on leave options, eligibility, career opportunities, talent acquisition processes, job requirements, and other HR policies.
- Self-Service Assistance: Offer "white glove" support using HR systems, mobile apps, and other self-service tools to help team members manage their HR needs independently if they choose.
- Employee Onboarding: Manage the onboarding process, including orientation, documentation, and integration into the team.
- Recruitment Process Management: Support the recruitment process, including candidate follow-up, scheduling interviews, and coordinating with hiring managers.
- Leave Management: Assist with leave requests, approvals, and policy explanations.
- Event Coordination: Support HR-related events and team engagement activities.
- Process Improvement: Identify and suggest improvements to HR processes to enhance efficiency and employee experience.
- HR Legal Compliance: Ensure all HR practices comply with relevant laws and regulations.
- Administrative Support: Maintain an organized workspace, manage personnel records, and handle data entry.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required
Job-Specific Minimum Requirements:
- Education: Minimum of Bachelor's degree in Human Resource Management
- Experience: 7+ years of HR Leadership with global presence; experience with HR systems and self-service tools is required.
- Skills: Strong communication, time management, and client interaction skills; ability to multitask and prioritize.
- Other: Proficiency with Microsoft Outlook; experience with recruitment systems and applications support.
Preferred Skills and Qualifications:
- Masters Degree preferred
- Tampa, FL area preferred
#techjobs #LI-Remote
Minimum Salary
$
165,000.00
Maximum Salary
$
225,000.00
