Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Human Resources Business Partner/Manager (HRBP) to support our retail population across North America. Based in New York City, this role is responsible for the day-to-day execution of HR support for store teams, with a strong focus on employee relations, performance management, talent acquisition, and consistent application of company policies. This is a highly operational role requiring a partner who is comfortable working directly with store managers, handling employee issues in real time, and ensuring HR practices are executed consistently across locations.
RESPONSIBILITIES:Employee Relations - Manage employee relations cases from intake through resolution, including investigations, documentation, and follow-up
- Provide clear, practical guidance to store managers on performance issues, corrective action, and terminations
- Ensure consistent and compliant application of policies across all retail locations
- Escalate high-risk or complex issues as appropriate and partner with Legal/HR leadership when needed
- Track and monitor employee relations trends and support implementation of solutions
- Provide coaching to managers on handling employee issues, attendance, and team management
Performance & Talent Execution- Support performance management processes, including documentation and follow-up on performance conversations
- Assist in implementing talent review and development processes across retail teams
- Partner with leaders to address performance gaps and improve team effectiveness
Talent Acquisition & Workforce Planning- Collaborate with leaders to identify workforce needs
- Ensure timely hiring of quality talent for retail and support functions
- Participate in selection process for managerial and critical positions
- Support the field in workforce plans aligned with business expansion and seasonal demands
Compliance & Administration- Ensure compliance with federal, state, and local employment laws, including New York and other applicable jurisdictions
- Maintain accurate and thorough documentation for all employee relations cases
- Support audits and ensure HR records are up to date
HR Analytics & Reporting- Analyze HR metrics including turnover, absenteeism, recruitment, engagement, and productivity.
- Prepare regular reports and dashboards for business leaders.
- Use data to recommend strategic HR interventions.
Field Engagement- Travel to retail locations to support managers and employees directly (25-40%)
- Build strong, practical working relationships with store teams to ensure effective HR support
QUALIFICATIONS: - 6-10 years of progressive HR experience, including at least 3 years as an HR Business Partner or HR Manager
- Experience managing HR across multiple store locations
- Solid knowledge of U.S. employment laws; exposure to Canada is a plus
- Proven ability to manage employee relations issues
- Comfortable working in a highly hands-on, responsive role
- Strong communication, organization, and follow-through skills
- Ability to balance multiple priorities and respond quickly to business needs
- Ability to influence senior stakeholders without direct authority
- Strong commercial understanding of retail operations
- Ability to thrive in a fast-paced, dynamic environment
- High level of integrity, professionalism, and confidentiality
- Customer-focused mindset with a collaborative approach
SALARY & BENEFITS/WHAT WE OFFER: The compensation for this position ranges from $110,000 - $120,000 plus bonus. The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
