Nuro

Human Resources Business Partner, Operations

Nuro$99K — $149K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years HRBP or HR Generalist experience in operations or similar environments.
  • Strong background in managing high-volume employee relations and investigations.
  • Comfortable working in onsite, shift-based environments, including overnight shifts.
  • Proven ability to build trust with frontline employees and managers.
  • Strong understanding of California employment law for non-exempt workforces.
  • Able to create scalable HR processes without hindering operations.
  • Calm under pressure, especially during safety or ER situations.

Responsibilities

  • Serve as the HR partner for the Operations workforce, providing real-time support.
  • Manage a variety of employee relations issues effectively and fairly.
  • Support Safety teams during escalations, ensuring thorough documentation and follow-ups.
  • Guide supervisors on HR documentation, coaching, and routine HR matters.
  • Facilitate essential HR processes for a large hourly workforce, including onboarding and communication.
  • Identify patterns related to safety, performance, or engagement across shifts.
  • Collaborate with cross-functional teams to ensure a consistent employee experience.

Benefits

  • Comprehensive competitive benefits package.
  • Annual performance bonus and equity options available.
  • Commitment to diversity and inclusion in the workplace.
Full Job Description
About the Role

We are looking for a HR Business Partner (HRBP) to support Nuro's rapidly scaling Autonomous Vehicle Operator (AVO) organization, a critical workforce driving our software testing, safety, and milestone delivery. As we hire hundreds of new operators into shift-based, high-accountability roles, this HRBP will focus heavily on employee relations, safety culture, first-line manager enablement, and operational HR support.

You'll partner deeply with Ops leadership to ensure our teams are supported, risks are mitigated, and our frontline employees have the clarity, tools, and environment needed to perform safely and effectively. This is a highly hands-on role that blends strategic thought partnership with day-to-day field HR, including supporting investigations, performance coaching, safety escalations, and workforce planning.

The ideal candidate has experience supporting large hourly/non-exempt workforces, thrives in fast-moving operational environments, and can balance empathy, fairness, and business judgment while scaling systems that enable consistency and excellence.
About the Work
  • Serve as the day-to-day HR partner for our Operations workforce (Autonomous Vehicle Operators, Fleet, Safety, Program Management, etc.), focusing on real-time employee support across multiple shifts, including overnight operations.
  • Handle a high volume of employee relations matters-attendance issues, interpersonal conflicts, conduct concerns, policy questions, and incident follow-ups, ensuring consistency and fairness across sites.
  • Support Safety and Ops teams during road-collision calls and other safety-related escalations, ensuring timely documentation, communication, and next steps.
  • Provide frontline supervisors and leads with guidance on documentation, coaching conversations, and navigating routine HR matters.
  • Assist with key HR processes for a large, hourly workforce, including onboarding touchpoints, workplace support needs, and shift-based communication updates.
  • Spot patterns across teams and shifts to surface early signals related to safety, performance, or engagement.
  • Partner closely with the primary HRBP and cross-functional teams (Workplace, Safety, Legal, People Ops) to ensure a seamless and consistent employee experience.
  • Partner with Talent Management on performance programs, engagement efforts, and manager enablement tailored to a frontline workforce.
About You
  • 4+ years HRBP or HR Generalist experience supporting hourly, contingent, or temp-to-hire populations in operations, logistics, manufacturing, warehouse, or similar environments.
  • Strong experience with high-volume ER, including investigations, documentation, and decision-making under time-sensitive operational conditions.
  • Comfortable with onsite, shift-based environments, including occasional overnight or early morning shift support.
  • Known for building quick trust with both workers and frontline managers-balancing empathy with clarity and accountability.
  • Strong understanding of California employment law, particularly for high-volume non-exempt workforces.
  • Process-minded: able to build lightweight, scalable approaches without slowing down operations.
  • Calm, practical, and steady during safety escalations, staffing surges, or complex ER situations.
  • High learning agility-you can quickly understand the operator workflow and how it ties into vehicle testing, milestones, and safety.
Bonus Points
  • Experience supporting operations in autonomy, transportation, logistics, or industrial/safety-critical environments.
  • Experience working directly with safety teams or supporting populations where incident reporting and behavior standards are critical.
  • Experience supporting multi-site, shift-based, or 24/7 operational environments.
  • HR certifications (PHR, SPHR, SHRM-CP/SCP).

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $99,220 and $149,330 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

About Nuro

Nuro is a technology company that develops autonomous delivery vehicles. The company was founded in 2016 by two former Google engineers, Dave Ferguson and Jiajun Zhu. Nuro's vehicles are designed to transport goods, rather than people, and are being used by companies such as Kroger and Domino's Pizza for deliveries. The company has raised over $1 billion in funding and is valued at over $5 billion.
Learn more about Nuro
Size
1,000 employees
Industry
Founded
2016

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