Position Summary:
The Human Resources Business Partner (HRBP) serves as a strategic and hands-on partner to leaders and employees across a multi-site service organization. This role supports workforce needs across fleet operations, call center environments, and service center teams with travel and insurance functions. The HRBP balances business strategy with employee advocacy, ensuring alignment with company goals, compliance, and positive employee experience.

Duties and Responsibilities:

Strategic & Business Partnership
• Partner with department leaders to align HR initiatives with business objectives.
• Advise leaders on organizational design, workforce planning, and talent strategies.
• Use people data and trends to inform decisions and improve operational effectiveness.
• Support change management initiatives and business transformations.

Employee Relations & Engagement
• Serve as the primary point of contact for employee relations issues, investigations, and conflict resolution.
• Coach leaders on performance management, corrective action, and best practices.
• Support positive employee experience across diverse work environments (office, call center, and automotive services)
• Drive engagement initiatives and support retention strategies.

Talent Management
• Support recruiting efforts in partnership with HR Generalist | Recruiter, including workforce planning and interview support.
• Oversee onboarding and orientation in partnership with HR Generalist | Recruiter.
• Partner with leaders on succession planning, career development, and performance review processes
• Identify learning and development needs and coordinate training solutions.

Compliance & Policy Management
• Ensure compliance with federal, state, and local employment laws.
• Interpret, communicate, and consistently apply HR policies and procedures.
• Primary contact and lead all OSHA reporting and workers' compensation, ADA accommodations, FMLA, and leave management.
• Partner with HR leadership to update policies as business needs evolve.

Compensation & Workforce Operations
• Support compensation planning, job evaluations, and market alignment.
• Assist in headcount planning and labor cost management.
• Partner with payroll and benefit vendors to resolve employee questions and issues.

Travel & Field Support
• Travel to service centers and remote locations, as needed, to provide on-site HR support.
• Build trusted relationships with leaders and employees in field-based roles.
• Ensure consistent HR practices across all locations.

Education and/or Experience Requirements:
• Bachelor's degree in human resources, business administration, or related field
• 8+ years of progressive HR experience, including employee relations and leadership support.
• Experience supporting multi-site, service-based, or operations-heavy environments.
• Strong working knowledge of employment laws and HR best practices
• Proven ability to balance strategic thinking with hands-on execution.
• Ability and willingness to travel regularly to local service locations as needed.
• Know, understand, and can communicate company benefit plans and policies effectively.

HR preferred skills:
• HRBP/HR Management experience in fleet, call center, automotive operations, travel, or insurance-related environments
• SHRM-CP or PHR certification
• Experience working in organizations of two hundred (200) - five hundred (500) employees.
• Change management or organizational development experience.
• HRIS management and reporting; Paycor experience a plus

Competency Statement(s)
• Business acumen and relationship management
• Influence and coaching skills.
• Conflict resolution and sound judgment
• Effective communication and collaboration skills
• Ability to collaborate effectively with diverse employee populations.
• Prominent level of confidentiality and professionalism

Connect with AAA Hoosier:

Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com