Salesforce

Human Centered Change Manager

Salesforce • $123K — $186K *
US-Anywhere
+ 6 other locationsRemote
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in customer-facing roles related to change management.
  • Expertise in change management principles and methodologies (e.g., Levers & ADKAR).
  • Ability to communicate Human-Centered Change value at all levels.
  • Proficient in leading large-scale transformation engagements.
  • Experience coaching and developing team members and junior consultants.
  • Working knowledge of AI applications in consulting.
  • Strong workshop design and facilitation skills.

Responsibilities

  • Develop and implement comprehensive change strategies for complex transformations.
  • Utilize human-centered service design and behavioral science in planning.
  • Facilitate partnerships to create new operational practices.
  • Drive executive alignment for successful transformation initiatives.
  • Analyze the organization's readiness for change and identify barriers.
  • Design metrics to evaluate change initiative success.
  • Act as the client-facing lead for quality delivery and customer satisfaction.

Benefits

  • Support for overall well-being and work-life balance.
  • Access to tools and AI resources to enhance productivity.
  • Opportunities for professional development and growth.
  • Collaborative work culture focusing on innovative outcomes.
  • Flexibility in working arrangements, including proximity to clients.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Role Overview

As part of the Experience Services competency in Professional Services, the Salesforce Professional Services Human-Centered Change team is seeking an experienced Human-Centered Change Manager. This role coaches and guides Salesforce customers to think differently about how they introduce change throughout their organizations. The Manager is responsible for the successful delivery of HCC engagements, providing guidance and oversight to other team members who are part of the change management workstreams, and/or leading the execution of key change management activities. They build strong, collaborative partnerships with customers, project leadership, and account leadership.

Key Responsibilities
  • Develop and execute holistic change strategies for complex transformation initiatives.
  • Integrate human-centered service design and behavioral science methodologies.
  • Facilitate cross-functional partnerships to design and implement new ways of working.
  • Drive senior leadership alignment and executive sponsorship to support transformation success.
  • Scale human-centered change practices and new ways of working.
  • Analyze the organizational landscape to understand a customer's capability and capacity for managing transformational change.
  • Proactively identify potential barriers to change and develop recommended solutions to share with Account Leadership, Project Leadership, and Customer Project Sponsor(s).
  • Conduct change impact and barrier analyses, stakeholder interviews, and process reviews.
  • Design and implement monitoring, measurement, and evaluation frameworks to assess change success.
  • Collaborate closely with program management teams to integrate change strategies into delivery and execution.
  • Integrate Design Thinking methodology and outcomes into the Human-Centered Change roadmap.
  • Coach senior leaders, managers, and supervisors on Human-Centered Change best practices and articulate the value of change strategies.
  • Coach and develop junior team members and project staff.
  • Demonstrate repeatable change methodologies for customer self-sustainment.
  • Act as the primary point of accountability for designated HCC customer engagements, ensuring delivery quality and client satisfaction.
  • Support HCC go-to-market activities including scoping, proposal development, and SOW creation.
  • Manage subcontractors and SI partner relationships to ensure aligned and high-quality delivery.
  • Serve as a recognized subject matter expert within the HCC Practice, contributing to practice innovation through integration of design, change management, and behavioral science methods.
  • Apply foundational expertise across change leadership, culture transformation, org/operating model design, and employee experience.


Minimum Requirements
  • Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
  • Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams.
  • Minimum 5 years of industry experience in customer-facing roles.
  • Ability to clearly articulate Human-Centered Change value to stakeholders at all levels.
  • Passionate about delivering Human-Centered Change.
  • Experience with large-scale transformation engagements.
  • Proactive, self-sufficient, and professional with strong organizational and communication skills.
  • Creative problem-solver with the ability to inspire others.
  • Ability to pivot and navigate dynamic situations.
  • Excellent verbal and written communication skills.
  • Strong workshop design and facilitation skills.
  • Proven track record of building customer relationships.
  • Demonstrated ability to design and implement monitoring and measurement frameworks to evaluate change success.
  • Experience coaching and developing team members and junior consultants.
  • Skilled in resource management, including onboarding, managing, and supervising project teams.
  • Working knowledge of AI capabilities and how to responsibly apply them in a consulting context.
  • Strong organizational change management experience, including identifying processes, groups, and structures that will need to change to achieve a strategic vision.
  • A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers.
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).


Preferred Qualifications
  • Experience across various industries (Automotive, Manufacturing, Retail, Consumer Goods, and Energy).
  • Prosci Certification.
  • Salesforce Admin Certification.
  • Salesforce Strategy Designer Certification.
  • Salesforce Agentforce Specialist Certification.


Unleash Your Potential

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Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

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Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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