Career CategoryOperations
Job DescriptionHUB Operations Senior ManagerWhat you will doLet's do this. Let's change the world. Within Global Commercial Operations, we provide the capabilities, resources, and rewards of a global enterprise, while maintaining the entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities.
As HUB Operations Senior Manager, you will lead operational excellence, systems enablement, and continuous improvement for patient support services across the Medical Benefit Portfolio. Reporting to the Director, HUB Services, Patient Access, you will partner with internal teams and strategic vendors to improve the patient and provider experience, strengthen reimbursement support, and deliver scalable, compliant operations.
- Lead operational initiatives supporting the Patient Services HUB and reimbursement-support services for patients and healthcare providers (HCPs).
- Serve as the business lead for the design, enhancement, and adoption of patient-service technology, including CRM platforms, HCP-facing tools, reporting, and field analytics.
- Lead, coach, and develop the HUB Services team, establishing clear performance expectations and supporting career growth.
- Design and optimize patient and provider coverage-support processes, including benefits investigation, prior authorization, appeals, coverage-resource identification, and related standard operating procedures.
- Provide operational leadership for system-related support, including field training, issue triage, and resolution of workflow or technology issues.
- Represent Patient Access as the operational lead for new HUB initiatives involving strategic vendors.
- Coordinate payer-policy and plan updates with vendors across the portfolio, including assessing impacts to electronic benefit verification and related workflows.
- Partner with the HUB team to develop, maintain, and implement system-enabled SOPs and operational documentation.
- Collaborate cross-functionally to drive process efficiencies across patient-access vendors, including field reimbursement, fulfillment, and nursing-support partners.
- Manage Medical, Legal, and Regulatory review and approval of unbranded call-center materials and training resources.
- Identify and evaluate opportunities to improve performance, scalability, and the overall patient and provider experience across the PSP portfolio.
What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a critical thinker with these qualifications.
Basic Qualifications:Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales/hub commercial organization
OR
Master's degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales/hub commercial organization
OR
Bachelor's Degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization
OR
Associate's Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization
OR
High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization
Preferred Qualifications:• Experience in access and reimbursement from a program development, marketing, sales, or operations perspective.
• Call-center or reimbursement-hub management experience in the pharmaceutical or consumer industry.
• At least two years of people-management experience or demonstrated leadership experience leading teams, projects, programs, or resource allocation.
• Consulting-oriented skills, including critical thinking, project planning, presentation development, and proficiency in PowerPoint and Excel.
• Process-management experience that improves efficiency and optimizes programs.
• A continuous-improvement and innovation mindset focused on delivering an excellent customer experience.
• Strong analytical skills, including basic financial modeling and advanced Excel skills, with close attention to detail.
• Strong project-management skills, with the ability to deliver complex projects on time and within budget.
• Strong written and verbal communication skills, including the ability to translate Amgen business requirements into operational programs at partner organizations and build productive agreements across diverse internal and external stakeholders.
• Leadership skills, including the ability to provide direction, strategy, and mentoring to assigned operations managers.
What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models, including remote and hybrid work arrangements, where possible
Apply now and make a lasting impact with the Amgen team.careers.amgen.comIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadline
Amgen anticipates accepting applications until 10/25/2026; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.
Salary Range
USD - USD
