Job Description: Summary: Provides daily management of badge issuance and/or PIV card issuance; ensures continuous workflow and performance of on-site staff.
Duties & Responsibilities:
- Team Lead will schedule and assign duties to the HSPD-12 team and interact with Agency points of contact to ensure consistent management of personnel.
- Create monthly schedule and ensure full coverage.
- Provide reports and data as requested by the Agency.
- Ensure newly assigned Badge Office Employees are trained in the processing of badging paperwork.
- Oversee HSPD-12 Security Specialist daily operations:
- Printing and issuing new and replacement badges for government and contract employees.
- Collection and validation of identity documents; capture images of applicant fingerprints and taking applicant photographs.
- Program new IDs in Agency's access control system.
- Processing all badge requests and renewal forms, checking for proper authorization, sponsorship, vendor codes, clearance actions, etc.
- Processing credential requests.
- Troubleshooting inquiries, issues and other problems associated with the enrollment and issuance of badges.
- Creating and maintaining databases for outstanding credentials, ID/PIV cards.
- Provide assistance to Physical Security and Access Control Officers regarding the status of the Client's badges.
- Sort through all badges and IDs returned to Badge Office, check database to identify their status and processing and/or disposing of badges accordingly.
- Answer telephone inquiries, questions regarding badge office policies, procedures, badging and processing issues.
- Other duties as assigned.
Requirement:
- High School Diploma or equivalent combination of formal education, experience, professional training, and certifications. A two-year college degree is preferred.
- A minimum of five (5) years of experience in the operation, and lifecycle management of HSPD-12 or other government issued credentials; AND
- Familiarity with access control system platforms. Experience with DHS systems is preferred.
- Strong working knowledge of access control platforms, FIPS (Federal Information Processing Standards) 201-3, Office of Management and Budget Memo (s) M11-11and M-05-24, National Institute of Standards and Technology.
Security Requirements:
- Public Trust - Moderate Risk
Skills:
- Proficiency in Microsoft Office Suite (Word, EXCEL, Outlook, and PowerPoint) and SharePoint.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong ability to multitask and work in a fast-paced, dynamic environment.
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.
Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
