Job Summary
The Senior HRIS Support Specialist serves as a subject matter expert for HR system support within the HR/Payroll Shared Service Center (REX Center). This role takes ownership of system maintenance, troubleshooting complex issues, and ensuring HR systems, including Dayforce, ServiceNow and iCIMs, operate efficiently. The Senior HRIS Support Specialist provides support and guidance to team members, oversees system upgrades and testing, and collaborates with HR, IT, and business partners to optimize system functionality. Additionally, this role ensures compliance, data integrity, and continuous improvement in HR system processes to enhance operational efficiency and the user experience.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion
Function in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function
• Ability to perform functions independently without guidance or supervision.
• Ability to seek out answers to problems within system documentation and through independent testing.
• Takes initiative and seeks out online training in areas they have limited experience in.
• Provide guidance and support to analysts and Specialist 1 associates.
• Serve as a Dayforce subject matter expert, handling system configuration, maintenance, and troubleshooting.
• Manage Dayforce modules (e.g., Payroll, Time & Attendance) to align with business processes.
• Collaborate with stakeholders to gather requirements, implement changes, and test outcomes for all systems managed by the HRIS team (Dayforce, Service Now, iCIMS).
• Conduct system audits to ensure data accuracy and integrity.
• Maintain documentation for system configurations and procedures.
• Stay updated on system updates and implement new features.
• Manage system releases and assist with testing new enhancements.
• Provide end-user support and resolve issues promptly.
• Handle assigned tasks and cases in ServiceNow.
• Ensure system security, compliance, and efficiency in collaboration with IT and vendors.
• Create and modify reports using the Dayforce reporting tool.
• Implement, maintain, and optimize internal HR Dashboards
Expectations for Level 2 (Senior Level)
• Plan, Lead, and oversee projects that may include interdepartmental collaboration and coordination
• Provide support and guidance to team members
• Oversees system upgrades and testing
• Develop and facilitate trainings within HRIS
SUPPLEMENTAL DUTIES & RESPONSIBILITIES
• All other duties and responsibilities assigned by management
Required Skills
• Bachelor's degree in HR, IT, Business Administration, or related field.
• 2-5 years of Dayforce HCM experience required.
• Strong knowledge of HR processes and best practices.
• Excellent analytical, communication, and interpersonal skills.
• Experience managing HR systems projects.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office, especially Excel.
• Dayforce certification is a plus.
Compensation Range
The anticipated compensation for this position is USD $130,000.00/Yr. - USD $140,000.00/Yr. depending on experience, qualifications, and location.
