JOB SUMMARY

This job requires an expert understanding of HCM and Payroll application functionality and business process configuration options to provide thoughtful consultative  leadership to create impactful, effective, and efficient solutions.  The incumbent will support all Enterprise business areas and will be accountable to HR Systems management as well as Enterprise Process Owners for the assigned functional areas.  Will provide consultation with stakeholders to analyze system & process issues along with enhancement opportunities. This incumbent will lead in developing requirements documentation for various business initiatives and actively participate in the industry and application user groups, as well as partners with other Systems & IT resources to configure, test & deploy solutions.  May support HR customers with any process or system issues related to the functional domain being supported.  Will lead user experience sessions with various stakeholders (employees, managers, HR Partners, etc.) to identify opportunities for improvement and collect voice of customer.  The incumbent may be responsible for identifying, planning, developing, testing and deploying new features in support of customer needs and within the application update cycles.  This position will be required to lead various projects that require system changes or updates.  This includes mapping out timelines for configuration and testing partnering with the business for successful execution.  

ESSENTIAL RESPONSIBILITIES

• Provide consultative and collaborative stakeholder sessions to identify, seek clarification and understanding, and analyze issues to provide technological solutions for business process issues.Provide oversight and ensure team members are accountable for completing documents/deliverables based on customer commitments.   
• Meet customer commitments on-time and within expected budgets. Collaborate and ensure customer expectations are met by providing regular cadence of communications / project timelines, etc. Ensure customer satisfaction levels remain high from both internal staff and external vendors/providers.
• Regularly assess current state of services and proactively identify areas of opportunity for improvement.Serve as an escalation point for customer service fulfillment requests.  Drives process design and fulfillment activities for the functional area.  May define, develop and deliver operational metrics for the operating performance of the functional areas.  Maintain departmental programs, systems documentation and procedures in a current and detailed manner.
• Identify and escalate key issues, risks, roadblocks in delivering customer services.Develop and manage plans related to new projects and BAU activities.    Provide input to continually improve technology solutions and capabilities related to stakeholder groups.  
• Other duties as assigned

EDUCATION

Required

• Bachelor's Degree in Computer Science, Human Resources or Related Field

Substitutions

• Six (6)years related and progressive experience in lieu of Bachelor's Degree

Preferred

• None

EXPERIENCE

Required

• 5 years  Designing, Building, Consulting and Implementing Business Solutions using Information Technology, to include 2+ years Workday configuration experience.

Preferred

• 3 years Workday Configuration, Testing and Deployment of Applications and Integrations
• 1 year Healthcare or Health Insurance

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Expert functional knowledge with the following business functions:  Talent Acquisition/Talent Management, HCM/Benefits/Compensation/LeaveAdministration/Employee Health, Payroll/Time & Attendance, and/or Portal Design/Content Management/Case Management and Knowledge Management
• Knowledge and understanding of the appropriate escalation process for unresolved issues
• Maintain related HCM Application training and related certification/re-certification of HCM Application Training
• Knowledge and training of the reporting tool; Experience in HCM Application reporting tool(s)
• Knowledge of reporting specifications, available fields, and structure

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.