Job DescriptionThe HR Systems Specialist supports and maintains Oracle Fusion Cloud HCM applications with a primary focus on production support, incident management, and continuous process and system improvement through HR Help Desk. This role serves as a primary liaison between HR, Payroll, Benefits, IT, business stakeholders, vendors, and Oracle Support to ensure production issues are resolved efficiently while maintaining system stability, service levels, and a positive user experience.
What you will do: - Manage, triage, prioritize, and resolve Oracle Cloud HCM production incidents and enhancement requests using Oracle HR Helpdesk, ServiceNow, Jira, or similar ticketing systems.
- Perform root cause analysis, troubleshoot application issues, identify system impacts, and coordinate resolutions with business users, IT teams, Oracle Support, and third-party vendors.
- Support Oracle Cloud HCM modules including Payroll, Time and Labor, Absence Management, Benefits, Core HR, Recruiting, HR Help Desk, Compensation, Performance, Goals, Journeys, and Position Management.
- Analyze business requirements and recommend scalable solutions that align with business processes, internal controls, and Oracle best practices.
- Support security, approval workflows, organizational structures, employee self-service transactions, page configurations, scheduled processes, integrations, and related system administration activities.
- Develop and support OTBI, BI Publisher, HCM Extracts, and FDI reports as needed for operational, compliance, and business reporting.
- Coordinate system testing, regression testing, user acceptance testing, quarterly Oracle release validation, and production deployments.
- Communicate issue statuses, risks, priorities, resolution plans, and business impacts to stakeholders while supporting SLA commitments.
- Create and maintain support documentation, knowledge articles, troubleshooting guides, business process notes, and standard operating procedures.
- Identify recurring production issues and recommend process improvements, automation opportunities, and system optimizations to improve user experience and operational efficiency.
What you need to have:- Bachelor's degree or equivalent related experience in Information Systems, Computer Science, Human Resources, Business Administration, or a related field preferred.
- Five or more years of experience supporting Oracle Fusion Cloud HCM applications.
- Hands-on production support experience with HR Help Desk, Payroll, Time and Labor, Absence Management, Benefits, Core HR, and related HCM processes.
- Experience managing production incidents, ticket triage, root cause analysis, change management, testing, and Oracle quarterly release validation.
- Strong working knowledge of Oracle Cloud HCM security, approvals, reporting, integrations, scheduled processes, and configuration dependencies.
- Experience with OTBI, BI Publisher, HCM Extracts, HDL, REST APIs, Redwood, and Fusion Data Intelligence preferred.
- Excellent analytical, problem-solving, communication, and stakeholder management skills with the ability to manage multiple priorities independently.
What we give you in return:Not many teams can say that they support people's dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and fostering.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
- Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
- Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind
