Role and ResponsibilitiesAs a HR Shared Services Team Lead you will be responsible for the following:
Daily Operations
- Manages day to day operational activities (20% of time) of the team and project and improvement activities related to own scope.
- Responsible for qualitative results of team and delivery of KPI's on top of development of employees.
- Coordinates tasks and projects within the team, with a cross function/department impact, to ensure achievement of deliverables.
People Management
- Responsible for the operational and delivery elements of people related aspects.
- Assertive on addressing (starting) personnel issues individually and collectively within the team.
- Acts as coach on personal development.
- Monitors and evaluates the performance of team members, providing feedback and implementing improvement plans as needed.
- Provides guidance, direction, and support to team members.
- Able to analyze future implications of issues.
Projects
- Participates in (improvement) projects with a typical scope of max 9 months in a role of Project Lead.
- Responsible for development and delivery of usable processes for teams.
Continuous Improvement
- Drives and takes ownership of continuous improvement activities and mindset of team(members) in own team and coordinates improvement plans for own scope by coaching employees and advising on methods/techniques.
Stakeholder Management
- Structurally manages stakeholders, both internally within own area of responsibility and other HR areas and in addition externally, managing vendors and external relations (ex. workforce/delivery solutions).
Business Optimization & Organizational Development
- Proposes changes in org design to management and allocate resources effectively to optimize productivity and achieve goals.
Decision Making
- Takes decisions of an operational nature. Operates within a light tactical business environment with a planning horizon of up to three months.
- Operates within clear business-directions, relevant design principles and risk & compliance directives.
Leadership and Output Realization
- Addresses conflicts and challenges within the team, finding solutions to overcome obstacles.
- Creates new approaches/procedures to solve operational issues.
Knowledge Management & Competence Development
- Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiate new ways of working to optimize processes.
Education & Experience- Bachelor's degree in Human Resources, Business Administration, Management, Organizational Leadership, or a related field; or equivalent combination of education and relevant work experience.
- 7-8 years of experience in HR shared services or a related function.
- 3-5 years of people leadership experience, including team management; experience managing managers is strongly preferred.
- Demonstrated experience partnering with Compensation, Benefits, Talent Acquisition, Payroll, Finance, and Accounting to improve operations and processes.
- Proven ability to foster an environment where team members are empowered to solve problems, develop ideas, and think beyond immediate tasks to the broader business impact.
- Experience with HRIS systems, preferably Workday, as well as ServiceNow.
- Proficiency in Microsoft Office Suite.
Personal SkillsWorking at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
- Strong coaching, teaching, and team development skills, with the ability to build capability and reinforce consistent service behaviors.
- Excellent verbal and written communication skills, with the ability to provide clear guidance on policies, procedures, and expectations across multiple organizational levels.
- Strong stakeholder management and cross-functional collaboration skills, with the ability to partner effectively across HR and other internal teams as needed.
- Strong organizational and prioritization skills, with the ability to manage multiple operational activities, employee matters, and improvement initiatives simultaneously.
- Demonstrated problem-solving and decision-making skills, with the ability to assess issues, determine the appropriate path forward, and drive timely resolution.
- High level of ownership, accountability, and follow-through in delivering service quality, team results, and employee satisfaction.
- Ability to lead with structure and consistency in a fast-paced environment, while remaining adaptable through change and ambiguity.
- Strong continuous improvement mindset, with the ability to identify process gaps, implement practical solutions, and support adoption of new ways of working.
- Ability to quickly learn and apply HR systems, tools, and processes, including case management and transactional platforms such as Workday and ServiceNow.
Other Information- This role may require travel up to 10%.
