OverviewManages and directs the HR Services Client Service organization within a region to ensure that a quality product is provided to HR Solutions and Paychex PEO clients. Ensures product revenue growth, profitability, and sales attainment for HR Services product; manages P&L for that book of business, and ensures accurate and timely resolution of HR issues for HR Services division.
Responsibilities- Directs team of Area Managers to reinforce strategic performance results regarding revenue, contribution margin percentage, client satisfaction, client retention, client visitation, team development, and related performance measures.
- Manages development and implementation of policies and procedures to promote service philosophy and improve productivity of staff.
- Evaluates current and future internal training and development needs and secures resources to ensure that needs of end-users are met.
- Guides Area Managers on how to get subject matter expertise needed to advise and counsel clients on Human Resources policies, procedures, performance management, recruitment, employee relations issues, and employment law to ensure product penetration while maximizing retention efforts.
- Guides Area Managers on how to get subject matter expertise needed to direct clients to resolve employee issues, including leaves of absence, workers compensation, and disability accommodations, to ensure client compliance with regulatory statutes.
- Assists Area Managers with development of strategies for clients regarding employee relations, disciplinary measures, operations, and performance issues.
- Builds relationships and acts as liaison with branch, region, and corporate offices regarding client issues, including benefits, payroll, human resources, and safety to ensure client service levels while growing product infrastructure.
- Ensures HR Generalists are maintaining knowledge of trends and changes in Human Resources legislation; makes recommendations to clients to ensure compliance with federal, state, and local governmental agencies.
- Monitors turnover and other employment issues that impact field operations. Designs and implements strategies for improved internal communication and product and process improvement.
- Prepares the capital and operating budgets for the region and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls.
- Recruits, selects, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
- Works with internal sales business partners (i.e., Regional Sales Managers) to ensure common business objectives are being met.
- Works directly with clients as needed.
- Exhibits strong leadership skills to drive change in organization as needed as well as to attain business results.
Qualifications- Bachelor's Degree - Preferred
- 3 years of experience in management experience.
- Previous experience with management of remote staff.
CompensationIn the spirit of pay transparency, we are excited to share that the starting base pay for this position is $115,900 - $182,900 annually + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex ValuesAct with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
