OverviewManages HR Services Client Service team, including Human Resources Generalists and Administrative Assistant; establishes strong partnerships with corporate functional areas, Service Centers, and Sales to achieve targeted area revenue growth and profitability. Ensures that product meets company service standards expectations. Ensures company service standards and product delivery meet or exceed expectations. Provides direction, coaching, and development to the team.
Responsibilities- Ensures quality products and services are provided to all clients through the direction of the HR team.
- Recruits, selects, hires, evaluates, and ensures training of the HR Team to meet the needs of providing quality service to the client base.
- Counsels and develops staff for personal and corporate advancement through training programs, workshops, and other educational resources.
- Observe and evaluate the performance of the HR Team to ensure that client training programs meet established quality standards.
- Monitors turnover and other employment issues that impact field operations; designs and implements strategies for continual improvement.
- Evaluate product effectiveness. Escalates product and process issues to internal partners and develops appropriate process improvement strategies.
- Monitors the Area's Key Performance Measures (KPMs) to ensure projected targets are achieved. Implement strategies to support the achievement of goals.
- Partners with DSMs, service centers, and business units to monitor and ensure that processes support the expansion of sales, attainment of revenue targets, retention of existing clients, management of client discounts, and maintenance of quality service standards.
- Manages and guides the HR Team to contact subject matter experts to help counsel clients on human resources policies, procedures, performance management, recruitment, employee relations issues, and matters relating to employment law.
- Ensures that the HR Team keeps abreast of trends and changes in Human Resources legislation and/or recommends product enhancement to keep client practices and policies compliant with federal, state, and local governmental agencies.
- Handles escalated client issues, lost client issues, and pricing by working directly with clients as needed. Negotiates and resolves issues as needed.
- Assists area HR Team in developing appropriate strategies for clients relative to service utilization and recommends solutions for simple to complex HR issues.
- Handles escalated client issues, lost client issues, and pricing by working directly with client as needed. Negotiates and resolves issues as needed.
- Regularly visits all field locations in the assigned territory to provide coaching, feedback, and development of the HR Team.
Qualifications- Bachelor's Degree - Preferred
- 7 years of experience in Consulting services or profit center environment.
- Experience in tracking revenue and expense.
- Previous experience with management of remote staff.
- 2 years of experience in Supervisory experience.
- Leadership - Preferred
- Problem Solving - Preferred
- Management - Preferred
- Presentations - Preferred
- Communication - Preferred
- Employee Relations - Preferred
- Human Resource Management - Preferred
- Performance Management - Preferred
- Family And Medical Leave Act Of 1993 - Preferred
- Organizational Performance - Preferred
- Retention Rate - Preferred
- Human Resources Information System (HRIS) - Preferred
- Labor Relations - Preferred
- Auditing - Preferred
- Benefits Enrollment Processes - Preferred
Compensation In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $91,000 - $143,000 annually + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex ValuesAct with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
