Job Description:Position Summary:The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization's Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.
Key Responsibilities:- As part of a team, deliver capabilities from idea to implementation while working daily with stakeholders
- Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
- Resolve HR technology related issues, troubleshooting, and system issues
- Partner with HR and business teams to identify process improvements and system enhancements
- Maintain data integrity through regular audits, testing, and system updates
- Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
- Document processes, provide training materials, and host user training sessions for stakeholders
- Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
- Ensure HR data security and compliance with applicable laws and regulations
- Stay current on HR technology trends and best practices to recommend system enhancements
Qualifications:- 2+ years of experience with Workday systems configuration in 1 or more Workday modules
- Familiarity with ticket management tools such as Jira or Service Now
- Understanding of data governance, operating guidelines, and quality engineering best practices
- Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
- Strong critical thinking, analytical, and problem-solving skills
- Proficiency with Microsoft Office Suite, and intermediate level with Excel
- Detail-oriented with a focus on data accuracy and integrity
- Excellent communication skills and ability to collaborate across departments
Key Competencies:- Ability to lead through the full software delivery lifecycle
- Mentoring of other team members to share knowledge and grow skills
- Ability to manage work through ticket management systems
- Data analysis and critical thinking
- Strong technical aptitude and learning agility
- Confidentiality and discretion in handling sensitive HR information
- Service oriented mindset
- Adaptability, continuous improvement mindset, and alignment with agile ways of working
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
Salary Range:90,000/90 000 - 140,000/140 000
Job Category:Human Resources
Posting End Date:31/07/2026
