TextUs

HR Manager

TextUs$110K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years HR experience, with 3+ in standalone or generalist roles in high-growth SaaS or tech companies
  • Proven ownership of the entire employee lifecycle, from onboarding to offboarding
  • Fluency in ADP or similar HRIS with experience in process improvement and automation
  • Strong critical thinker adept at problem identification and solution recommendation
  • Experience balancing strategic HR initiatives with hands-on administration
  • Track record of building culture for hybrid or distributed teams
  • SHRM-CP or SHRM-SCP certification preferred
  • Ability to navigate sensitive conversations with empathy and discretion

Responsibilities

  • Serve as the cultural connector to ensure alignment between company values and employee experience
  • Design and implement programs that foster cross-functional interactions beyond project collaboration
  • Monitor employee engagement signals and proactively address potential retention risks
  • Develop a straightforward yet impactful performance management process
  • Guide managers through challenging conversations and performance issues, enhancing their capabilities
  • Oversee full-cycle recruiting aligned with company growth needs, ensuring high-quality candidate experience
  • Manage daily HR operations efficiently across various functions, from onboarding to compliance and reporting
  • Proactively provide leadership with insights on people-related risks and patterns for informed decision-making

Benefits

  • Health, dental, and vision insurance coverage
  • HSA contributions to support healthcare costs
  • 401K with company match to enhance retirement savings
  • Unlimited paid time off (PTO) for work-life balance
  • Reimbursement for cell phone and internet expenses up to $100 per month
  • One-time home office stipend of $1,000 after six months of employment
  • Up to 12 weeks of paid leave for eligible reasons
  • 12 company holidays plus an end-of-year closure
  • Remote-first work culture with optional office space in downtown Denver
Full Job Description
RESPONSIBILITIES
  • Culture and Engagement
    • Serve as the cultural connective tissue of the organization - bridging the gap between stated values and lived experience, building intentional culture for a hybrid team
    • Design and drive programming, moments, and rhythms that foster genuine cross-functional connection, not just project-based interaction
    • Track engagement signals and act on them before they become retention risks
  • Performance Management
    • Build a performance management process that is simple enough to use consistently and meaningful enough to actually drive growth.
    • Establish clarity around performance conversations - what they're for, how they're structured, and how they connect to compensation and growth decisions
    • Coach managers through difficult conversations and performance concerns; develop their capability, not just their compliance
    • Transform the review cycle from an administrative obligation into a meaningful development tool
  • Talent and Recruiting
    • Own full-cycle recruiting for an attrition-driven hiring plan, coordinating contract recruiters as volume requires
    • Maintain a high bar on candidate quality and fit while moving with the speed the business demands
    • Build and protect a candidate experience that accurately reflects who TextUs is
  • HR Operations
    • Run day-to-day HR operations across benefits, compliance, employee relations, onboarding, and offboarding with efficiency and accuracy
    • Identify and implement automation and workflow improvements that reduce manual lift and increase consistency
    • Support executive and operational coordination needs - board logistics, travel, events - with discretion and reliability
    • Own HRIS data integrity and produce reporting that informs people decisions
  • Thought Leadership and Strategic Partnership
    • Bring the people perspective to leadership proactively - surface risks, flag patterns, and offer recommendations before they're asked for
    • Come prepared with a point of view and options: assess the situation, frame the choices, and make a clear recommendation
    • Balance a fast-moving, execution-focused leadership team with a steady, longer-view perspective on people and culture
    • Build credibility as a trusted internal resource on retention, team health, and people operations as the company grows
WHO YOU ARE
  • 6+ years HR experience (3+ in standalone/generalist/people ops at similar company size/stage) with a background in high-growth SaaS or tech
  • Proven ability to own full employee lifecycle (onboarding 12 offboarding) and end-to-end people experience
  • Fluent in ADP or comparable HRIS; experienced improving and automating HR processes
  • Equally effective as a strategic executive thought partner and hands-on HR administrator
  • Full-cycle recruiting, independent or coordinating with contract recruiters as needed
  • Strong critical thinker who identifies problems and recommends solutions proactively
  • Handles sensitive/confidential matters with discretion; knows when to act, escalate, or listen
  • Navigates hard conversations (performance, exits, org change) with directness and empathy; coaches managers to do the same
  • Track record of intentionally building culture for hybrid/distributed teams
  • Highly self-directed; owns the function, sets priorities, drives work independently
  • SHRM-CP or SHRM-SCP certification preferred
  • Denver-based, with the ability to come into the office as needed; in-person expectations may increase as the team and office footprint grow
INTERVIEW PROCESS

Initial phone call w. Recruiter (30 mins via Zoom Video)
    • Topics: Culture, logistics

Interview w. Hiring Manager (45 mins via Zoom Video)
    • Topics: Culture, skills, role overview

Interview w. HR Consultant (30 mins via Zoom Video)
    • Topics: Culture, leadership, skills, role overview

Interview w. CEO (30 mins via Zoom Video)
    • Topics: You will come prepared with questions about the role, team, product to ensure this role is the best fit for you.


Rembrandt Assessment
    • Topic: The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture.

Interview & Presentation w. Cross Functional Leadership team (60 mins via Zoom Video)
    • Topics: Culture, leadership, skills, role overview
    • Presentation - prompts will be sent prior to interview
EMPLOYMENT DETAILS
  • Job Type: Full-Time
  • Compensation Range: $110,000 - $120,000
  • Location: Hybrid. Headquartered in Denver, CO
  • # of hires for this role: 1
  • Target Start Date: 2-3 weeks from offer
  • Reporting to: Director of Finance & Accounting

By submitting your resume for this role - you consent to communication via text and email
TEXTUS BENEFITS INCLUDE
  • Competitive pay
  • Health / Dental / Vision Insurance
  • HSA contributions
  • 401K with company match
  • Unlimited PTO
  • Cell phone + internet reimbursement for $100/month.
  • One-time $1,000 home office stipend once you've been with TextUs for 6 months
  • Up to 12 weeks of Paid Leave
  • 12 holidays + EOY Closure (schedule here)
  • U.S. remote first with optional WeWork office space in downtown Denver, CO

About TextUs

TextUs is a business texting platform that enables companies to communicate with their customers and employees via text message. The platform integrates with popular CRM and ATS systems, allowing users to send and receive texts directly from those systems. TextUs also offers features like automation, templates, and analytics to help businesses streamline their texting workflows and measure the impact of their messaging. The company was founded in 2014 and is headquartered in Fort Collins, Colorado.
Learn more about TextUs
Size
50 employees
Industry
Net Income
-$500,000
Founded
2014
5 Year Trend
+50%
Revenue
$10 million

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