Director of Human ResourcesPhiladelphia, Pa. We are seeking an experienced, people-centered Director of Human Resources to serve as a strategic partner to the CEO and leadership team and lead all aspects of the human resources function. This is an opportunity for an accomplished HR leader to make a meaningful impact on organizational culture, employee engagement, labor and employee relations, leadership development, and workforce effectiveness. The successful candidate will be a trusted advisor, thoughtful problem solver, and approachable leader who combines strong business judgment with emotional intelligence. We are looking for someone who can build trust, strengthen relationships, support managers, navigate complex employee and labor relations matters, and foster a culture of accountability, professionalism, empathy, and mutual respect.Position SummaryThe Director of Human Resources serves as the organization's senior human resources leader and strategic business partner to the Chief Executive Officer and leadership team. This role is responsible for advancing KenCCID's mission by building a high-performing, employee-centered culture that promotes trust, accountability, engagement, and organizational effectiveness. The Director leads all aspects of the HR function, including employee and labor relations, talent acquisition, compensation and benefits, performance management, training and development, HR compliance, HR systems, and organizational culture. The Director serves as a trusted advisor and coach to managers and leaders throughout the organization while ensuring compliance with collective bargaining agreements, employment laws, and organizational policies. The successful candidate will demonstrate strong emotional intelligence, sound judgment, and exceptional relationship-building skills. This leader will foster trust and credibility throughout the organization while supporting KenCCID's commitment to dignity, choice, and high-quality services for the individuals we serve.Reports to: Chief Executive Officer
Directs reports: HR Generalist/Employee Relations, HR Recruiter, Training team, and Front Office Assistant, other HR personnel as required by organizational needs.
FLSA Status: Exempt
Status: This is a full-time, salaried position.
Location: This position is based at KenCCID's Administrative Office and requires a regular on-site presence. The Director of Human Resources is expected to maintain visibility and accessibility throughout the organization and will periodically travel to KenCCID program locations and other sites as needed to support employees, managers, and organizational initiatives.
Salary Range: $100,000 - $115,000 annually
Position ResponsibilitiesStrategy- Responsible for the overarching support of all KenCCID employees to ensure that initiatives, policies, workflows, and employment decisions further KenCCID's mission, vision and values and promote workforce cohesion and productivity.
- Ensures that all HR initiatives and actions are carried out without infringing on the rights of KenCCID's Individuals ("Individuals") and without jeopardizing the health or safety of any Individuals.
- Develops an employee-oriented organizational culture that emphasizes employee development, teamwork, accountability, employee retention, high performance and quality.
- Implements/oversees a uniform system of supervision throughout the agency to further KenCCID's mission, facilitate employee development, and retain quality employees.
- Supports Managers and Directors in periodic (annual, quarterly and first 90-days) evaluations of subordinates, ensures fair and objective evaluation criteria, and authorizes final evaluation for delivery to subordinate.
- Leads ongoing training initiatives to empower managers to effectively supervise subordinates, support their development, and timely address poor performance and misconduct.
- Implements visible employee recognition programs that reward solution-oriented employees, recognize excellent performance, and celebrate promotions.
- Ensures KenCCID's ongoing compliance with federal, state, local and Collective Bargaining Agreement ("CBA") legal requirements by staying up to date on the statutory and regulatory landscape applicable to KenCCID's workforce and ensuring ongoing adherence to these requirements through policy creation and personnel training.
- Effectively represents KenCCID's interests when interacting with the union, while maintaining a collaborative relationship with Union personnel.
- Implements noncash incentive programs to boost morale and enhance retention.
- Oversees Training Department to ensure licensing readiness, ODP-required training compliance, and workplace productivity training. Effectively leverages training department talent to support HR initiatives and strategies.
- Ensures staffing vacancies are filled timely with eligible new hires. Monitors recruiting activity ensure compliance with applicable regulations and other laws.
Employee Relations- Ensures uniformity of disciplinary measures, and other terms and conditions of employment.
- Ensures that all Union interactions are in compliance with the current "CBA" and KenCCID's standards.
- Ensures that the Employee Handbook, policies and procedures and employee onboarding meet regulatory compliance and address current needs.
- Institutes conflict resolution strategies and team building initiatives and systems to drive cohesion and teamwork.
- Ensures all policies contribute to employer-desired workforce culture.
- Monitors and updates KenCCID's employee notices and policies to ensure compliance with federal, state and local laws, including the regulations that govern KenCCID's obligations to Individuals.
- Establishes facts and findings to enforce timely disciplinary actions, including reviewing investigation materials of any incident that may lead to adverse employment action to ensure that material information is documented with regard to description of incident, documentation of evidence, and witness statements/interviews, and that all conclusions or disciplinary actions are supported by reliable evidence and that such evidence is included in the content of the final report.
Benefits and HRIS- Coordinates with vendors and other KenCCID departments to ensure that employees have received all ERISA-mandated notices for employee benefit and retirement programs and that KenCCID is compliant with its obligations under the ACA.
- Leads effort to implement an HRIS that increases the efficiency of the HR function and oversees training and integration efforts to ensure effective use of the HRIS across the agency.
- Establishes and oversees processes to ensure that all leaves of absence and ADA requests are reviewed timely and the basis for all decisions is documented and communicated in accordance with current laws in effect.
- Coordinates with workers' compensation and disability carrier to implement and oversee process to effectively handle employee injury claims to minimize employee downtime and risk of increased premiums.
- Effectively negotiates renewals or adoptions of benefit programs to minimize cost to KenCCID.
- Collaborates with CFO (or designee) on 403B Plan and Fiduciary compliance approvals.
- Establishes and oversees procedures to ensure employee data is protected and handled appropriately through various internal departments.
Talent Management- Designs all compensation programs in collaboration with the CEO and Fiscal Director.
- Approves all offers, terminations and raises.
- Periodically updates job descriptions for each position to ensure that current job responsibilities and requirements are accurately reflected.
- Oversees KenCCID's training function to ensure ODP compliance, legal compliance, and employee empowerment and development.
- Monitors employees' attitudes, productivity, disciplinary actions and performance outcomes to provide increased support to supervisors and managers where needed or implement solutions to identify workforce challenges.
- Assures timely annual performance reviews for all employees and develops and enforces Performance Improvement Plans as needed.
- Identifies, evaluates, and resolves human relations, employee morale, work performance, and organizational productivity concerns within KenCCID.
- Implements HR programs, policies and strategies by establishing departmental benchmarks and processes for talent acquisition and retention, staffing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning. Ensures compliance with all Equal Employment Opportunity (EEO) laws and regulations. Oversees the preparation and submission of required EEO reports, including the annual EEO-1 report, and promote employment practices that support equal opportunity, nondiscrimination, and fair treatment of all employees.
- Partners with managers and organizational leaders to support compliance with Occupational Safety and Health Administration (OSHA) requirements and workplace safety initiatives. Monitors workplace injury trends, supports accident investigations, and recommends corrective actions to reduce organizational risk and promotes a safe working environment.
Other Duties- Supports Chief Executive Officer by providing human resources advice, counsel, and solutions.
- Participates as a senior management team member in weekly Operations Meeting.
Key Performance Indicators- Demonstrate improvement in employee perceptions of HR effectiveness, accessibility, professionalism, and responsiveness.
- Improve retention of Direct Support Professionals (DSPs) and Community House Managers (CHMs).
- Reduce turnover during employees' introductory/probationary period.
- Develop and implement strategies that improve employee engagement and workforce stability.
- Strengthen employee confidence and trust in Human Resources.
- Ensure consistent application of policies, disciplinary practices, and performance management processes.
- Reduce the number and cost of grievances, arbitrations, mediations, and related labor disputes.
- Improve manager effectiveness through coaching, training, and accountability initiatives.
- Increase completion and quality of employee performance evaluations.
- Implement leadership development initiatives that support employee retention and organizational performance.
- Maintain compliance with all applicable federal, state, local, and collective bargaining requirements.
- Achieve positive outcomes in HR-related audits, inspections, and regulatory reviews.
- Ensure timely administration of benefits, leaves of absence, accommodations, and employee records.
- Establish meaningful HR metrics and reporting systems to inform leadership decision-making.
- Implement process improvements that increase efficiency, consistency, and service delivery within the HR function.
- Manage HR programs and departmental resources within approved budgets.
- Foster an employee-centered culture characterized by trust, respect, accountability, and inclusion.
- Improve employee engagement and strengthen HR's reputation as a trusted partner to employees and leaders.
- Promote a workplace environment that supports KenCCID's mission, values, and commitment to dignity and choice.
Education and Experience Requirements- Seven (7) or more years of progressive HR leadership experience
- Bachelor's degree in related field.
- Experience leading employee relations functions, including investigations, performance management, conflict resolution, and disciplinary processes
- Experience supervising HR staff and advising senior leaders
- Experience ensuring compliance with employment laws and HR regulations
- Experience working in a unionized environment, including interpreting collective bargaining agreements and responding to grievances
- Strong written and verbal communication skills
- Experienced in use of Microsoft Office Suite, LMS, Relias and ADP.
Preferred Requirements- Master's degree in related field
- Experience in nonprofit, human services, healthcare, or behavioral health organizations
- SHRM-CP/SCP or PHR/SPHR Certification
- HRIS implementation or optimization experience
- Experience with supporting large direct service or hourly workforce
- Experience supporting HR compliance within Pennsylvania's Office of Developmental Programs (ODP) regulatory framework, including familiarity with 55 Pa. Code Chapters 6100 and 6400 and their impact on workforce management, employee records, training, investigations, and organiza
