Thumbtack, Inc.

HR Business Partner

Thumbtack, Inc.$101K — $136K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of HR experience, with a focus on HRBP roles and AI/automation implementation
  • Comfort with AI tools and ability to create solutions independently
  • Broad understanding of various HR practices including performance and employee relations
  • Proven ability to thrive in ambiguous environments with senior stakeholder engagement
  • Strong communication skills for effective mediation and facilitation
  • Data literacy for analyzing people data and making informed recommendations
  • Familiarity with HRIS and experience in change management

Responsibilities

  • Partner with client groups as a trusted advisor throughout the employee lifecycle
  • Identify and mitigate legal and compliance risks in people management
  • Develop AI-powered HRBP workflows and lead their implementation
  • Act as the HRBP team's Center of Excellence connector for templates and materials
  • Manage employee relations tasks during team absences, such as investigations and conflict mediation
  • Create and iterate AI tools to enhance HRBP efficiency
  • Own and manage HRBP's emergency response playbook and exit projects

Benefits

  • Flexible work environment
  • Professional development opportunities
  • Access to AI and HR technology tools
  • Collaborative team culture
  • Engagement with senior leadership projects
Full Job Description


About the role

We're hiring an HRBP with a knack for operations and AI solutions building - someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions. You'll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work. This role spans three pillars - client-facing HRBP support, AI and operations, and employee relations support - and reports to the Director of HR Business Partners.

What you'll do
  • Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning
  • Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities
  • Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools
  • Serve as the HRBP team's COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights
  • Cover employee relations work during team absences - PIP prep, investigations, policy violations, and conflict mediation - while helping managers document PIPs consistently
  • Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
  • Own HRBP's North America emergency response playbook and support quarterly exit project work


In order to be successful, you must bring
  • 3+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work - a template you built, a workflow you automated, or a process you reimagined
  • Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support
  • Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values
  • A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities
  • Strong communication skills - able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level
  • Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders
  • Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions


Expected salary ranges
  • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $119,000 - $161,000.
  • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,100 - $144,900.
  • For candidates living in all other US locations, the expected salary range for this role is currently $101,200 - $136,900.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

About Thumbtack, Inc.

Thumbtack is an online marketplace that connects consumers with local professionals for various services, such as home improvement, events, and wellness. The company was founded in 2008 by Marco Zappacosta, Jonathan Swanson, and Sander Daniels, and has since grown to serve millions of customers across the United States. Thumbtack uses a proprietary matching algorithm to connect customers with the best professionals for their needs, and offers a range of tools to help professionals manage their businesses. The company has raised over $400 million in funding from investors such as Sequoia Capital, Google Capital, and Tiger Global Management.
Learn more about Thumbtack, Inc.
Size
1,200 employees
Industry
Founded
2008

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