U.S. Bank

HR Advisor ( Accessibility & Accommodations)

U.S. Bank$81K — $95K *
Tempe, AZ 85281In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HR, Business, or related field, or equivalent experience
  • 3-5+ years in employee relations, HR advisory services, or disability management
  • Understanding of ADA, FMLA, PWFA, and related laws
  • Experience with case management systems like ServiceNow
  • Strong customer service and communication skills

Responsibilities

  • Manage accommodation and leave cases involving ADA, PWFA, and FMLA
  • Document the interactive process, evaluating medical information and job requirements
  • Analyze complex situations to develop practical, compliant recommendations
  • Collaborate with Employee Relations and Legal on high-impact cases
  • Serve as a trusted advisor on accommodation strategies and accessibility matters
  • Communicate sensitive decisions clearly and empathetically

Benefits

  • Healthcare (medical, dental, vision)
  • Basic and optional term life insurance
  • Short-term and long-term disability coverage
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (2 to 5 weeks based on tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals
Full Job Description
Job Description

Join a purpose-driven organization where people are at the center of everything we do and where HR plays a critical role in enabling business performance, managing risk, and creating an inclusive workplace experience.

We are looking for an HR Advisor to join our Accessibility & Accommodations team, a specialized group that assists employees in navigating disability-related needs, workplace barriers, and leave-related situations. In this role, you will help create an environment where employees are supported, leaders are equipped to make informed decisions, and accommodation outcomes are fair, consistent, and compliant.

As an HR Advisor, you will manage complex, high-impact accommodation and leave cases that require thoughtful analysis, sound judgment, and a deep understanding of disability and leave laws. Every situation is unique, and success in this role depends on your ability to evaluate nuanced information, assess risk, and develop practical solutions that balance employee needs, legal requirements, and business objectives.

You will do work that matters by helping employees access support they need to be successful, guiding leaders through challenging situations, and ensuring we maintain an inclusive workplace grounded in respect, compliance, and accountability.

What you will do
  • Manage end-to-end accommodation and leave cases involving the Americans with Disabilities Act (ADA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), leaves of absence, and workplace accessibility matters
  • Manage and document the interactive process, evaluating medical information, restrictions, job requirements, and accommodation options to determine appropriate solutions
  • Analyze complex and often ambiguous situations, applying sound judgment to develop practical, compliant, and business-aligned recommendations
  • Partner with Employee Relations, Legal, Leave Administration, and other key stakeholders to assess legal, operational, and employee impacts while balancing risk, employee experience, and business needs
  • Serve as a trusted advisor to leaders, HR partners, and stakeholders on accommodation strategies, leave administration, and accessibility-related matters
  • Communicate sensitive decisions and complex information with clarity, professionalism, and empathy

Why this role matters
  • You will directly influence the employee experience by helping remove workplace barriers and ensuring employees have meaningful access to opportunities and support
  • You will serve as a key advisor in situations that require both technical expertise and thoughtful human judgment, helping leaders make informed and defensible decisions
  • You will contribute to a workplace culture that values inclusion, accessibility, and belonging while maintaining a strong compliance and risk-management
  • You will help the organization navigate evolving disability and leave requirements while delivering consistent and equitable outcomes

What we offer
  • The opportunity to make a meaningful impact on the lives and experiences of employees across the enterprise
  • Exposure to complex, high-visibility work that strengthens your expertise, judgment, influence, and strategic thinking in accessibility, accommodations, and employment-related compliance
  • A collaborative HR team that values continuous learning, partnership, and shared problem solving

Who you are
  • A confident and credible advisor who can navigate sensitive situations with professionalism, empathy, and sound judgment
  • Skilled at analyzing complex information and translating legal, medical, and operational considerations into practical recommendations
  • Comfortable operating independently and making decisions in situations where guidance may not always be clearly defined
  • Strong in critical thinking, risk assessment, and balancing competing priorities
  • Detail-oriented with a commitment to accurate, defensible documentation and high-quality case management
  • Passionate about accessibility, inclusion, and creating workplace solutions that provide equitable access

Basic Qualifications
  • Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
  • 3-5+ years of experience in employee relations, HR advisory services, disability management, accommodation administration, or related HR functions

Preferred Experience
  • Experience in HR Operations, HR Advisory Services, or an HR Service Center environment
  • Knowledge of workplace accommodations, disability management, leave administration, and accessibility solutions
  • Experience working with case management systems such as ServiceNow
  • Strong customer service, communication, and problem-solving capabilities
  • Experience partnering with Legal, Employee Relations, or other risk-management functions on complex issues
  • Experience interpreting and applying ADA, FMLA, PWFA, and related federal, state, and local laws
  • Experience managing complex employee cases requiring independent judgment and stakeholder consultation

This role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


Review our full benefits available by employment status here.

Posting may be closed earlier due to high volume of applicants.

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

Stay Connected with U.S. Bank Careers

Keep up to date with the latest career tips, insider perspectives, and industry-leading insights from U.S. Bank. Personalize your subscription to receive job alerts and updates that match your career interests.

Search U.S. Bank Jobs

Discover the exciting and rewarding career opportunities waiting for you at U.S. Bank. Search and apply for jobs that match your skills and interests. Join us and be part of a team that values growth, leadership, and innovation.

READ CAREERS BLOG

Stay ahead in your career with U.S. Bank – where your growth is our priority.
Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ

Similar Jobs

More Jobs at U.S. Bank

More Business Services Jobs

Find similar HR Advisor ( Accessibility & Accommodations) jobs: