HPC Advanced Customer Support Specialist

Leidos Holding$105K — $190K *
US-AnywhereRemote in United States
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • BS with 12+ years of experience or Master's with 10+ years, or equivalent experience in lieu of degree.
  • Active Secret clearance required before starting (US Citizenship necessary).
  • Effective communication skills, both orally and in writing.
  • Experience with HPC resource managers like Slurm or PBS Pro.
  • Background in application installation or optimization on HPC systems.

Responsibilities

  • Install and verify user-requested software applications and manage build environments.
  • Assess and verify software using various source code management systems on HPC platforms.
  • Help users compile, debug, and run custom-developed codes across different systems.
  • Identify existing software that meets user research needs and collaborate with SMEs for issues.
  • Develop SOPs, ConOps, and workflows for ticket management between support tiers.
  • Perform complex tasks to support end user projects and align with HPCMP mission.

Benefits

  • 100% remote work environment.
  • Opportunity to work with some of the most powerful supercomputers in the world.
  • Engagement in a mission-critical role supporting DoD scientists.
Full Job Description

If you're interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful supercomputers in the world, we could use your experience and enthusiasm! You will be providing your advanced customer support expertise to ensure DoD scientists have reliable access to these critical resources.

All your work will be performed virtually (100% remote) and a DoD Secret Clearance is required.  


Job Responsibilities

  • Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications.
  • Assess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue.
  • Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations.
  • Identify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue.
  • Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors.
  • Perform complex tasking in support of end user projects and requirements, interfacing with requirements and creating solutions to support the overall HPCMP mission. ​

Required qualifications

  • Requires BS and 12+ years of prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree. 
  • Must hold an active in scope Secret clearance prior to start. (US Citizenship required).
  • Communicates effectively both orally and in a written form with users and office staff.
  • Experience working with HPC resource managers such at Slurm or PBS Pro.
  • Application installation or optimization experience on an HPC system.

Preferred qualifications

  • Experience supporting a scientific userbase.
  • Experience working with MPI.
  • Experience building software via CMAKE or Spack.


Original Posting:
July 24, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $105,300.00 - $190,350.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos Holding

Leidos Holding Careers

Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.

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Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.

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At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.

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Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.

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For those starting their career, Leidos Holding offers internship programs that provide a robust foundation in the industry. Internships are a great way to develop essential skills, gain valuable work experience, and build professional networks.

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Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.

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