Job DescriptionJOB OVERVIEW
The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York's world-class guest service and Forbes-level execution.
This position has an annual compensation of $85,000 per year.
DUTIES AND RESPONSIBILITIES
- Lead daily housekeeping operations, managing team assignments and productivity expectations.
- Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
- Train team members on Faena service standards, safety, chemical handling, and room care techniques.
- Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
- Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
- Assist with hiring, onboarding, scheduling, and team development initiatives.
- Monitor inventory levels and ordering of linens, guest supplies, and amenities.
- Support VIP and special guest room preparation and follow-up service.
- Maintain lost & found documentation and property-wide cleanliness inspections.
- Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.
Qualifications- Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
- Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
- Experience in union environments preferred.
- Strong understanding of NYC DOH and OSHA compliance requirements.
- Bilingual preferred (Spanish/English).
- High school diploma or equivalent required; Hospitality degree preferred.
SKILLS
- High attention to detail and service presentation.
- Leadership presence and team development capabilities.
- Excellent problem-solving and conflict resolution.
- Ability to manage multiple priorities in a fast-paced setting.
- Effective communication and time management.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Endure various physical movements throughout the work areas
- Ability to move safely in uneven terrain or in confined spaces
- Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
- Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Additional Information 
