Our dream Hotel Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They9re energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the team. The role will also oversee all aspects of the hotel9s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You9ll play a key role in supporting the Guidance Team9s achievement of its objectives, and you9ll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It9ll be your job to foster one that9s constantly evolving-improving every employee9s work life, and giving them a life outside work. Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution. Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes. Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars. Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market. Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change. Identify the developmental needs of others and provide opportunities for growth and development to maximize talent. Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Ensure proper controls are in place and policies are established and followed by all team members. Establish and maintain open, collaborative relationships and ensure direct reports do the same. Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example. Build and maintain an organizational culture that maximizes employee engagement and attracts top talent. About you... Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment. Prior experience as a Director of Rooms or Director of Food & Beverage required A post-secondary diploma or degree would be a plus. An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation.