Summary: The Hotel Manager is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the General Manager.
The Hotel Manager leads the staff as coach and trainer in the proper execution of Front Office, Security, Spa, and Housekeeping service standards.
This includes the assessment of staff and property by "walking" the site and managing the team on a continual basis throughout the day. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling. The hotel manager is responsible for the total site in the absence of the General Manager.
Responsibilities:- Participates in sales calls and site visits with members of the sales team to acquire new business or close on business.
- Reviews financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
- Coaches and supports hotel team to effectively manage wages and controllable expenses.
- Manages costs within the hotel, including supplies, utilities, food and beverage and labor expenses.
- Ensures service, technical skills and other training occur throughout the property to support successful daily operations.
- Establishes and maintains open, collaborative relationships with direct reports and entire team.
- Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation.
- Fosters team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.
- Serves as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results.
- Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
- Reviews comment cards, guest survey results and other data to identify areas of improvement. Reviews findings with hotel team and ensures appropriate action is taken.
- Analyzes service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
- Inspires and motivates teams to achieve operational excellence.
- Ensures policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate.
- Communicates and ensures execution of hotel emergency procedures.
Qualifications: Qualifications:- Previous hotel Management experience with proven success in leadership of teams
- Prior experience with direct sales efforts producing at least 50% market mix of Total Revenues
- Proven success in guest service results
- Strong financial knowledge required
- Drive for results demonstrated through successful performance in prior leadership positions
- Action orientation to work efficiently and effectively toward property revenue and operational objectives
- Time management skills to meet commitments across multiple departments and roles
- Customer focus to consistently deliver optimal employee and customer satisfaction for the hotel.
- Must be available to work a flexible schedule, including weekends, holidays, and evenings.
- Must be able to communicate effectively, both verbally and in writing, with employees at all levels and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must demonstrate effective listening skills and the ability to understand and clarify concerns raised by employees and guests.
- Attend all hotel-required meetings and training sessions.
- Maximize productivity by identifying problem areas and assisting with the development and implementation of effective solutions.
- Must be able to maintain the confidentiality of sensitive information.
- Physical Requirements - Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or continuously to lift, carry, push, pull, or otherwise move objects.
Salary Range: $174,000 - $200,000 Annually
