What You'll Do: The Hospitality Lead leads the planning, delivery and continuous improvement of hospitality, workplace experience, meetings and employee-facing services across corporate office environments. This role works closely with Facilities, Workplace Design & Experience, business stakeholders and service providers to create a positive, welcoming and high-quality workplace experience that supports employee engagement, operational readiness and business objectives.
- Lead day-to-day hospitality and workplace experience services, including food and beverage programs, cafés, catering, coffee services, amenity spaces and employee-facing services.
- Partner with business stakeholders to plan and deliver meetings, town halls, corporate events and employee experiences that advance business objectives, strengthen engagement and create exceptional participant experiences.
- Act as the primary point of contact for meeting, town hall and event planning, ensuring set-up, catering, logistics, hospitality support and execution requirements are delivered seamlessly.
- Oversee third-party vendors and service providers for food services, catering, hospitality and event support, ensuring service level agreements, performance standards and client expectations are consistently met.
- Partner with Facilities and Workplace Design & Experience teams to support the appearance, functionality and operational readiness of office environments, meeting rooms, collaboration spaces and hospitality areas.
- Support employee-facing initiatives that enhance comfort, engagement, connection and satisfaction across campus environments.
- Manage budgets, forecasting, financial tracking, reporting and cost controls for food, beverage, hospitality and event-related services, ensuring cost discipline and value alignment.
- Gather feedback, track service performance and use operational data to identify trends, improve processes and enhance workplace and event experiences.
- Identify operational efficiencies and lead continuous improvement initiatives that improve service quality, consistency and the overall employee experience.
- Proactively address service issues, vendor escalations and operational challenges while maintaining a high standard of professionalism and customer service.
- Ensure hospitality services are delivered in a safe, organized, welcoming and brand-aligned manner for employees, guests, executives and external partners.
What You Bring: - 5+ years of experience in hospitality, food services, corporate office environments, employee experience, corporate events, workplace operations or facilities-related services.
- Strong customer service mindset with a passion for hospitality, service excellence and creating exceptional workplace experiences.
- Strong project management, organizational and prioritization skills, with the ability to manage multiple events, operational activities and deadlines simultaneously.
- Experience managing vendors, service providers and multiple initiatives in a fast-paced corporate environment.
- Strong budgeting, forecasting, financial tracking and reporting skills, with a focus on accuracy, cost control and value delivery.
- Strong problem-solving skills with the ability to identify opportunities, recommend solutions and implement improvements.
- Exceptional attention to detail and commitment to accuracy in planning, execution, reporting and financial administration.
- Excellent communication, collaboration, relationship-building and stakeholder management skills.
- Ability to use performance metrics, feedback and operational data to identify trends, improve processes and enhance service delivery.
- Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook and Teams, with the ability to quickly learn new platforms and systems.
- Ability to work independently, exercise sound judgment and proactively address issues while maintaining a high level of professionalism.
Location: Toronto, Ontario, Hybrid, in-office 4 days a week
We're always looking for great talent! In addition to competitive pay, we offer: - Comprehensive benefits and retirement programs
- Performance incentives and continuing education programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary Range: $64,000 - $106,000.
Our typical hiring range is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
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We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
