5+ years of core banking application support experience
Experience with HORIZON Core System and Customer Relationship Management
Familiarity with digital delivery systems for customer notices
Understanding of data security principles
Responsibilities
Manage system uptime for applications and escalate issues for resolution
Communicate and coordinate solutions with vendors and support services
Handle end-user security requests for Horizon users
Oversee the interface for Allink system connecting to online banking
Lead migration of customer notices to Digital Delivery System
Focus on enhancing the HORIZON Customer Relationship Management System
Monitor the computer industry for cost-effective hardware and software solutions
Benefits
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
Full Job Description
This position will manage the processing and delivery operations functions for the enterprise. Ensure all systems achieve maximum uptime and are managed to ensure a high level of security, redundancy and performance for all clients served.
As part of this role you will:
Manage maximum system uptime on all applications from a support perspective; escalate issues internally or to the vendor for resolution as required.
Communicate, coordinate, and resolve issues appropriate to the scope of support services; including solution vendors.
Manage end-user security requests for all Horizon users.
Manage Allink system interface that connects to online banking to provide customer balances and transactions.
Leading the effort to migrate customer notices from the physically printed, manually mailed notices into the Digital Delivery System to reduce cost and provide customer convenience.
Focus on HORIZON Customer Relationship Management System.
Focus on other general strategies to leverage the investment we have in the HORIZON Core System.
Ensure customer data is appropriately secure and protected.
Ensure new and existing core banking software applications are properly installed, processed, and updated in a timely manner.
Perform analysis on potential new computer-related hardware and software systems; provide system recommendations to senior management.
Continually monitor the computer industry for related hardware and/or software that is beneficial and cost-effective for a core banking solution and related processes perspective.
Direct data processing conversion projects for new acquisitions and/or mergers.
In order to be successful in this position, we require the following:
High School Diploma or equivalent (GED).
Over five (5) years of core banking application support experience.
The following would be a plus:
Led or participated in merger/acquisition integration activities on a core banking solution.
Bachelor's degree in MIS, CIS, accounting, finance, management or related field.
