Salary: $35.15 - $46.99 Hourly
Location : Government Center at Drumcastle, 6401 York Road, Towson, MD
Job Type: NON-MERIT
Job Number: NM.100 06-26
Department: Housing and Community Development
Opening Date: 06/11/2026

Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Department of Housing and Community Development.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Definition of Responsibility
Under general supervision, performs professional administrative and managerial duties related to the county's response to outreaching unsheltered individuals. This position will serve as the dedicated County staff member responsible for responding to community requests for assistance with unsheltered populations and educating the public about the County's response to homelessness. This role is critical for the integrated planning and coordination of resources, program partners, county departments, and other stakeholders to provide services for the goal of addressing immediate housing continuum needs and long-term housing stability.

Essential Duties

• Manage ongoing partnerships to work through barriers, recognize innovative opportunities, provide recommendations to leadership for system-wide decision making.
• Leads the coordination and cooperation of funded outreach and service providers to respond to those living unsheltered in the county.
• Coordinate with area service providers, interdepartmental, and state partners to the location of homeless individuals and address abandoned encampments and cleanup of public spaces.
• Coordinate transportation for people who are unsheltered to emergency shelter or other appointments as needed.
• Lead agency/county staff, partners, and coordinate volunteers to conduct an annual, HUD-mandated observational survey known as the Point in Time Count (PIT).
• Drives to homeless sites in rural and urban areas to visit the unhoused population to identify needs, and work to establish a relationship on by name lists.
• Assists with caseloads of homeless individuals and families while working to place them into housing. Through visits with individuals experiencing homelessness, identifies new homeless individuals and families and gathers appropriate information to add them to relevant by name lists.
• Regularly visits homeless service provider agencies to build relationships with agency staff and individuals experiencing homelessness seeking services there, in order to effectively pass on necessary communication to homeless individuals and families on by name lists.
• Gather and share best and emerging practices for responding to unsheltered homelessness.

Community Engagement/Education:

• Educates community partners, local government and other interested parties and promotes programs and resources for unsheltered persons in the county.
• Coordinates quarterly outreach meetings with all county providers that engage in outreach work and engagement with unsheltered individuals.
• Research resources offered locally in order to match homeless individuals and families with appropriate services, agencies, and case management.
• Maintains contacts and positive communication with community members/constituents and business owners regarding unsheltered homelessness.

Strategic Planning and Data Outcomes:

• Reviews and analyzes programmatic outcome data from the county Homeless Management Information System (HMIS)
• Prepares reports, as required, works with funded providers to ensure data entry is accurate and timely.
• Will enter client data in HMIS to support the outreach work as needed
• Will elevate data trends and make recommendations for a strategic response to unsheltered homelessness.
• Attends weekly housing group meetings to report on progress and be assigned new tasks, as appropriate.

Examples of Other Duties

• Performs other related duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this classification. They may not include all of the duties of each position in this classification. Each position in this classification may not be required to perform all of the duties listed.)
Qualifications

Bachelor's degree in Psychology, Sociology, Social Work or a related field, plus two years' professional experience in working with unsheltered persons or within the homeless continuum.
Or

Six years of direct experience working with unsheltered persons or within the homeless continuum.
Preferred Qualifications
Bilingual

Licenses and Certificates
Possession of a valid, Non-Commercial Class C Maryland driver's license and reliable transportation are required at the time of appointment.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ().

Mail or deliver documents to:
ATTN: Homeless Outreach Response Coordinator - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You MUST attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.
EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment
This position is full time and not eligible for remote work. It will require pre-determined field time for on-site visits with service providers and stakeholder engagement. The schedule may vary based on organizational needs.

Physical and Environmental Conditions
This position is primarily sedentary. Some duties, such as those associated with conducting inspections, require traveling between work sites, exposure to adverse weather conditions and/or poor living conditions. There is limited physical activity such as walking, bending, stooping, and climbing.
This position is required to report to the agency's office. Remote work is only permitted when traveling for authorized business purposes. This may include visiting locations that may feel dangerous, encountering living conditions that many might feel uncomfortable in, and walking, and climbing to get to locations.

This position can be psychologically demanding due to interacting with individuals who may be experience mental health and/or substance abuse issues.