Home Loans - Assistant Vice President (AVP), Post Closing Client SupportMorgan Stanley Home Loans, a division of Morgan Stanley Private Bank, N.A, is looking for a highly qualified Assistant Vice President to address Post Closing high touch client service escalations for non-conforming mortgage clients. The Assistant Vice President will be part of the newly formed Post-Closing Client Support team within the Home Loans business and will be a key resource when expert guidance is required on complex scenarios and exceptions.
This role is an 'in office' role, in either our New York, Tempe, AZ and Coppell, TX offices.
The ideal candidate has experience with originating and funding residential mortgages, mortgage client service, and post-closing/servicing client support.
Primary Responsibilities
- Post Closing (servicing) escalations that fall outside the scope of our Servicing vendor. These are highly complex scenarios where detailed client interaction is required, i.e.: co-op modifications, easements, vesting changes, etc.)
- Servicing Concierge support for extraordinary events (such as natural disasters) where proactive client outreach and multiple client interactions are required (i.e.: loss draft claim process for a total home loss).
- Collaborate on loss mitigation and work out recommendations with Servicing Oversight and Credit Risk Department.
- Work on post-closing projects, as required, i.e.: if there's a Quality Assurance finding, an Audit finding, or other control gaps or risk identified.
- As needed, help develop effective and meaningful presentations & project update materials suitable for stakeholders, business partners and project participants regarding topical projects, including project progress, recommendations/decisions.
- Maintain working knowledge of applicable mortgage servicing regulations (e.g., RESPA, TILA).
Qualifications- 3 - 5+ years of relevant mortgage experience
- Extensive knowledge of mortgage industry, including servicing.
- Deep understanding of insurance documentation, requirements, and risk implications.
- Proven track record of running strategic projects & production functions
- Eligible for employment with an FDIC-insured institution
- Strong analytical, organizational, and communication skills.
- Ability to present to senior leadership, regulators and auditors
Skills/Abilities:- Preferred system knowledge of Mortgage Cadence and Black Knight
- Ability to interact directly with Clients, our Servicing Team, and our Private Bankers as required, on the initial escalation of new issues
- Possess depth of mortgage product knowledge, from originations through servicing
- Ability to collaborate and build strong cross functional relationships (in particular across control partners)
- Strong communication skills, both written and verbal, and interpersonal skills required.
- Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly.
- Proficient in the use of a variety of systems; including MS Office (Word, EXCEL, Outlook, PowerPoint).
Expected base pay rates for the role will be between $85,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
