Reports To: Market Executive of Operations
FLSA: Exempt

Position Type: On-site at CWHH North Indianapolis, IN branch location

Work Schedule: Full-time/40 Hours

The PT or OT Branch Director is accountable for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff. Direct responsibility of ensuring the branch meets applicable Federal, State, and local laws regarding the certification and licensure process at all times. Responsible for long-range planning, fiscal viability, and quality of care provided by the branch. Recruits, interviews, and hires staff and monitors quality care and organizational performance. Assist other disciplines in coordinating activities when necessary, assuming responsibility for continuity, appropriateness, and quality of services delivered.

Essential Functions:

• Develops, plans, implements, analyzes and organizes operations for the Branch.
• Responsible for the delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).
• Works in conjunction with the Area Director of Operations or the AVP of Operations and Finance Department to establish Branch's revenue and budget goals.
• Recognizes the clinical leadership and provides support and supervision to the Clinical Manager(s) to promote more effective performance and delivery of quality home care services.
• Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies.
• Conducts continuous quality improvement quarterly committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow-up visits with referral sources.
• Communicate with the Area Director of Operations or the AVP of Operations for direction, problem-solving, and implementation of programs and protocols.
• Partners with Sales Directors and Account Manager(s) to meet budgeted admission goals. Participates in sales and marketing initiatives.

Use your skills to make an impact

Required Qualifications:

• Must possess a valid state driver's license, reliable transportation, and automobile liability insurance.
• Current state license as a Physical Therapist or Occupational Therapist.
• A minimum of 2 years of experience as a Physical Therapist or Occupational Therapist.
• Minimum of 2 years of healthcare operations management experience, preferably within traditional Home Health or Hospice environments.
• Traditional Home Health experience is required.
• Management and people leadership experience is required. Outstanding leadership skills with demonstrated experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
• OASIS experience is required. OASIS certification (HCS-O, COQS, and/or COS-C), preferred.
• Homecare Homebase (HCHB) experience is preferred.
• CMS PDGM billing knowledge or experience is preferred.
• Revenue and fiscal management experience is preferred. Demonstrated ability to oversee multi‑million‑dollar budgets is preferred.
• Demonstrated understanding of CMS business management, relevant governmental regulatory requirements, and accreditation standards.
• Experienced with quality improvement monitoring and reporting tools and methods.
• Excellent verbal and written communication skills.

Additional Information:

• Normal Hours of Operation: M-F / 8a-5p (ET)
• On-Call Requirement: This role may require periodic participation in an on‑call rotation as business needs arise to support branch operations.
• Travel Expectations: Up to 10% travel may be required. Travel may include periodic local travel to other branch locations, attendance at regional or area meetings, and participation in annual conferences or organizational events.
• Branch Size: 269+ Census (4.0 STAR rating)
• Annual Bonus Eligible: Yes

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$93,000 - $128,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.