Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.
Primary Responsibilities- Work with internal and external resources to resolve user support issues
- Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
- Onboard new employees across a variety of different platforms.
- Monitor and manage colleague technical issues through Fresh Service ticket system.
- Monitor and manage IT assets across the enterprise across each asset's life cycle.
- Work with teams to get the most out of the Cerity Partners technology platform.
- Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.
Required Qualifications- High school diploma is required, bachelor's degree preferred.
- 3-5+ years of experience in user facing tier 1 desktop support.
- Passionate about working directly with users on a daily basis.
- Ability to work independently with a team spread across the United States.
- Experience working with users of a diverse technical skillset.
- Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
- Ability to continuously grow and learn new tools/platforms as projects require.
- Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
- Passion and experience in the Financial Services industry a plus.
- Comfortable with occasional travel.
Compensation:$90,000Why Cerity Partners:Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:
- Health, dental, and vision insurance- day 1!
- 401(k) savings and investment plan options with 4% match
- Flexible PTO policy
- Parental Leave
- Financial assistance for advanced education and professional designations
- Opportunity to give back time to local communities
- Commuter benefits
