Help Desk Specialist (Senior)

Interclypse Inc. • $80K — $95K *

Annapolis, MD 21401In-Person

Information Technology

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in computer science, information systems, engineering, business, or a related discipline.
Seven years of experience in business IT environments with focus on PC hardware and applications.
Five years of extensive knowledge in PC operating systems, especially DOS and Windows.
Experience working on a help desk with troubleshooting skills for PCs and printers.
Strong communication skills, both oral and written, with a customer service focus.

Responsibilities

Provide telephone and in-person support for users on directories and standard Windows desktop applications.
Troubleshoot hardware and software issues for PCs and printers.
Serve as the initial contact for help desk inquiries.
Assist in the modernization and sustainment of critical systems for Maryland state agencies.
Contribute to the overall success of various projects under this contract.

Benefits

Personal Time Off (PTO) for vacations, holidays, and illnesses.
Parental, Bereavement, and Jury Duty Leave.
Unlimited 401K match up to 8% of salary, under federal limits.
Financial education and planning support available.
Comprehensive Health Insurance (Medical, Dental, Vision).
Health Savings Account (HSA) with options for flexibility.
Flexible Spending Accounts (FSA) for medical and dependent care.
Employee Assistance Program for personal and professional support.
Life and Disability Insurance for added security.
Opportunities for educational support and career growth.
Company-sponsored social events and team-building activities.

Full Job Description

Job Type

Full-time

Description

Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture.

All positions are required to be onsite at various locations in Maryland.

Responsibilities:

The Help Desk Specialist (Senior) provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. This individual serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Requirements

Required Qualifications

Bachelor's degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline.
Seven (7) years of experience in business IT environments, with emphasis on PC computer hardware and applications. General experience includes, but is not limited to: information systems development, work in the client/server field, or related fields.
Five (5) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

Why You Will Love Interclypse

You want to work for an adaptive company that moves at your speed.
You want a healthy work-life balance.
You want to work with a passionate team on an important mission.
You want to work for an organization that values and appreciates you.
You want to work for an organization that invests in your growth.
You want the option for career mentorship, both in technology and in business.
You value a company with a strong culture of growth and support.

Employee Impact Program

Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.

Benefits

Personal Time Off (PTO) for vacations, holidays, illnesses
Parental Leave
Bereavement Leave
Jury Duty Leave
Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
Financial education and planning support
Health Insurance (Medical, Dental, Vision)
Health Savings Account (HSA)
Medical and Dependent Care Flexible Spending Accounts (FSA)
Employee Assistance Program
Life Insurance
Accidental Death and Dismemberment Insurance
Disability: Short-term and long-term disability coverage
Educational support
Company apparel
Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection

About Interclypse Inc.

Interclypse Inc. Careers

There has never been a better time to explore the job opportunities at Interclypse Inc., a company renowned for its commitment to innovation, leadership, and professional growth. Interclypse Inc. stands out as a beacon of career advancement in the technology sector, offering a wide array of positions that cater to diverse skill sets and professional aspirations.

Work You’ll Do

Join Interclypse Inc.'s dynamic team to assist some of the most forward-thinking enterprises in mastering their technological and digital strategies. At Interclypse Inc., the focus is on transforming businesses through cutting-edge solutions and strategic leadership. Lead in a unique market position, where technology expertise meets industry-leading innovation. Engage with a team of professionals who are dedicated to navigating complex challenges and driving significant industry advancements. Collaborate with experts and partake in a culture that values diversity and inclusive growth. Interclypse Inc. is home to a team that thrives on mutual respect and collective effort, making it a prime environment for personal and professional development.

Introducing the Interclypse Inc. Business Advisory

This team is at the forefront of building a market-leading advisory group that aids companies in their digital transformation journeys. The advisory role at Interclypse Inc. is crucial for those looking to impact major industry players through innovative Microsoft solutions.

Innovative Work

Engage with projects that sit at the intersection of technology and practical application. Interclypse Inc. offers job opportunities that allow for impactful work, delivering targeted solutions that leverage deep consulting experience and innovation.

Be Part of a Great Team

Experience the synergy of working within teams that harness a wide range of Microsoft technologies and embody the capabilities of a globally recognized leader in technology solutions.

Future-Proof Your Career

Interclypse Inc. provides unparalleled opportunities for career advancement, supported by extensive training, development programs, and certification support. The trajectory of one's career at Interclypse Inc. is fueled by ambition and the endless possibilities within the company.

Explore Career Paths

Interclypse Inc. not only offers full-time employment but also internships and part-time positions that are perfect for those embarking on their professional journeys. Each role is designed to enhance skills, foster networking, and promote leadership qualities among all team members.

The Interclypse Inc. Commitment to Diversity and Training

With a steadfast commitment to diversity and specialized training programs, Interclypse Inc. ensures that all team members are equipped to meet the challenges of tomorrow, leading industry transformation and innovation.

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