Help Desk Specialist to join a government contractor based in Colorado Springs, CO . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.
Responsibilities for the Help Desk Specialist include:
• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include:
• Must have an Active Secret Clearance
• 2-7 Years of IT experience
• Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include:
• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $70,000 - $100,000/year
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